Comments on: Have You Fired a Client Lately? http://cpatrendlines.com/2008/11/24/have-you-fired-a-client-lately/ Actionable Intelligence for the Tax, Accounting and Finance Community from Bay Street Group LLC Sun, 20 May 2012 13:26:34 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Steve Carter http://cpatrendlines.com/2008/11/24/have-you-fired-a-client-lately/comment-page-1/#comment-539845 Steve Carter Tue, 25 Nov 2008 17:03:01 +0000 http://cpatrendlines.com/?p=1615#comment-539845 Did I miss something? Where is the what to do? For me, the hardest part is how to say goodbye. Did I miss something? Where is the what to do?

For me, the hardest part is how to say goodbye.

]]> By: John Dagnon http://cpatrendlines.com/2008/11/24/have-you-fired-a-client-lately/comment-page-1/#comment-539844 John Dagnon Tue, 25 Nov 2008 17:00:18 +0000 http://cpatrendlines.com/?p=1615#comment-539844 How often does a client question the Dr.'s bill or the lawyer's bill? Do you go into your dry cleaner and say that you are only going to pay what you think it is worth? No but they do with accountants. Why? Because we allow ourselves not to be treated as professionals. And out fellow accountants buy into it. We are our own worse enemy. As I tell my students, CPAs are the only professionals who love to eat their own. How often does a client question the Dr.’s bill or the lawyer’s bill?

Do you go into your dry cleaner and say that you are only going to pay what you think it is worth? No but they do with accountants.

Why? Because we allow ourselves not to be treated as professionals. And out fellow accountants buy into it. We are our own worse enemy. As I tell my students, CPAs are the only professionals who love to eat their own.

]]> By: Michael J. Molder, JD, CPA/CFF, CFE, CVA http://cpatrendlines.com/2008/11/24/have-you-fired-a-client-lately/comment-page-1/#comment-539842 Michael J. Molder, JD, CPA/CFF, CFE, CVA Tue, 25 Nov 2008 16:53:31 +0000 http://cpatrendlines.com/?p=1615#comment-539842 While I could relate to the war stories from folks about their clients from Hell, you never explained how to extricate yourself from them. I was hoping for some insight on dealing with these types of situations. How do you get them to decide to move on without offending and, thereby, creating an “anti-referral” source? What do you tell the next guy when he or she contacts the predecessor accountant? How do you convince the partners that these clients are so poisonous that they need to go; after all the rest of the firm enjoys the benefits of the fees, but not necessarily the aggravation of the relationship? That’s the article I want to read. While I could relate to the war stories from folks about their clients from Hell, you never explained how to extricate yourself from them.

I was hoping for some insight on dealing with these types of situations.

How do you get them to decide to move on without offending and, thereby, creating an “anti-referral” source?

What do you tell the next guy when he or she contacts the predecessor accountant?

How do you convince the partners that these clients are so poisonous that they need to go; after all the rest of the firm enjoys the benefits of the fees, but not necessarily the aggravation of the relationship?

That’s the article I want to read.

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