Five Secrets to Dealing with Unhappy Clients
Unhappy clients won’t tell you they have a problem; they’ll simply move their business elsewhere.
So, if a client gives you a chance to repair a bad situation, take it.
Here are a few tips from Maribeth Kuzmeski, author of “The Connectors: How the World’s Most Successful Businesspeople Build Relationships and Win Clients for Life,” to keep your business relationships from going bad — and rescue those that have started to sour:
1. Extend a peace offering. Don’t succumb to the temptation to avoid clients when hard feelings are present. Offer an apology and make things right with a gesture as simple as a handwritten note, refund or coupon.
