Comments on: Five Secrets to Dealing with Unhappy Clients http://cpatrendlines.com/2010/01/09/five-secrets-to-dealing-with-unhappy-clients/ Actionable Intelligence for the Tax, Accounting and Finance Community from Bay Street Group LLC Thu, 09 Feb 2012 04:26:02 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Dwayne http://cpatrendlines.com/2010/01/09/five-secrets-to-dealing-with-unhappy-clients/comment-page-1/#comment-547662 Dwayne Fri, 14 May 2010 08:36:30 +0000 http://cpatrendlines.com/?p=5408#comment-547662 Right on. One has to de-escalate the situation. Sometimes people just need to be listened to. And its always messy when you strike back. Right on. One has to de-escalate the situation. Sometimes people just need to be listened to. And its always messy when you strike back.

]]> By: rtelberg http://cpatrendlines.com/2010/01/09/five-secrets-to-dealing-with-unhappy-clients/comment-page-1/#comment-546859 rtelberg Sun, 10 Jan 2010 19:47:31 +0000 http://cpatrendlines.com/?p=5408#comment-546859 Thanks, Tom, for the comment. You're right: If you both want to save the relationship, then it probably be saved Thanks, Tom, for the comment. You’re right: If you both want to save the relationship, then it probably be saved

]]> By: Tom Scanlon http://cpatrendlines.com/2010/01/09/five-secrets-to-dealing-with-unhappy-clients/comment-page-1/#comment-546858 Tom Scanlon Sun, 10 Jan 2010 02:48:03 +0000 http://cpatrendlines.com/?p=5408#comment-546858 Rick, Great 5 point action plan. Most (reasonable) clients will give you a "second chance" if you respond quickly and have a plan. They know what poor service is and if you have been giving great service they, well, get used to it. Any "speed bump" can get magnified. Do what you can to save the relationship. If you can't, learn from it and move on. Tom Rick,

Great 5 point action plan. Most (reasonable) clients will give you a “second chance” if you respond quickly and have a plan. They know what poor service is and if you have been giving great service they, well, get used to it. Any “speed bump” can get magnified.

Do what you can to save the relationship. If you can’t, learn from it and move on.

Tom

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