CPA Trendlines

Surprise: Hard work and knowledge aren’t Number 1. Neither are skills or knowledge.

by Rick Telberg

Above all else, the essential ingredient for career success as a CPA is not what you might think.

It’s not knowledge or ability; although you can’t be a CPA without either. It’s not hard work or integrity. But you won’t go far without them. In one word: It’s about “clients.”

No single word comes up more often when you ask for career advice from today’s working professionals than the word “clients.”

Even in private practice, the notion of delivering excellent service dominates. The CFO of a large Midwest manufacturer, for instance, calls it “people skills.”

Overall, a CPA Trendlines sampling of more than 500 accountants found that the word “client” or “clients” was mentioned more than any other, followed distantly by “skills,” “work,” “ability” and “knowledge.”

“Change,” “flexibility,” “willingness” and “adaptability” rank high as well. So too “focus,” “learn” and “education.”

If there’s any magic needed in surviving and advancing in today’s job market, these then are the magic words, in order of frequency mentioned:

Art Barrett in Lake Zurich, Ill., calls the essential ingredient “responsiveness to the client.”

Hard work is important, according to John Dehner in Harleysville, Pa. But the deciding factor may well be “good client relations.”

John Levy at Walnut Creek, Calif.-based Levy & Chambers sees the secret recipe as “understanding” your clients.

From Las Vegas, Nev., Jacquelyn Stephens reports in with: “Knowledge of current issues, communication skills and responsibility to clients” — the latter she defines as “making sure you do on a timely basis what you have told them you will do.”

I could go on. But you get the point. Now go find a client and do something good for them.

Copyright 2010 AICPA. Used by permission.

Posted February 18, 2010
Related Topics: career, recruiting, retention, Staffing, workplace