Going Paperless Means Training Clients, Too

Stock image of businessman pushing a giant stack of documents isolated on white backgroundAnd putting a fail-safe system in place.

By Roman H. Kepczyk
Quantum of Paperless

One of the most critical steps in transitioning a firm to a “paperless” environment is capturing information in a digital format at its “root” source as that information enters the firm.

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At the base level, this means having clients provide you information in a digital format — which can be done via email, digital fax or through a portal — rather than with a physical document.  While email is currently the most prevalent tool utilized by clients, it is anticipated the security concerns will help clients transition toward portals.