Why Unified Messaging Matters

Voicemail word cloudConsider tying in the email system, too.

By Roman H. Kepczyk

I’ve said that firms should strive to capture all data in a digital format at its “root” source. This goes for services such as the firm’s fax and voicemail systems as well.

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Traditional inbound faxes are usually printed from a fax machine and then hand-delivered to the recipient’s desk. In some cases, this image is actually rescanned and emailed to the recipient.