By Rita Keller
Improved communication can be achieved with many different approaches. Some tactics may primarily affect intra-firm understanding and teamwork, while others focus more on increasing clarity and frequency of communications with clients. No matter where they are directed, when these efforts are successful they benefit the firm and its clients alike.
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When I begin to work with a new CPA firm client, one of the most common issues I encounter is the lack of open, honest, ongoing communication between firm leadership and team members.
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