Advisory Work Must Be Priced by Value, Not Hours

Technology pushes us to handle more advisory work, which allows more value pricing. 

By Jody Padar
The Radical CPA

As a professional in the industry, you may find some of what you do easy. Just because you find it easy doesn’t mean it isn’t valuable and worth more than the time you put into it. If it were truly easy, your clients would be doing it themselves rather than paying you.

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Undervaluing ourselves and what we bring to the table is a chronic problem plaguing accountants and CPAs. Why do I say this? Because people pay more for the luxuries they value. Let’s look at a comparison:

Today, the MSRP of a Cadillac Escalade is over $81,000 while the MSRP of a Chevy Suburban is slightly under $60,000. If these automobiles were priced according to the time it takes to make them, plus the cost of their parts, the difference between their retail prices would probably be far less. To maximize profits, GM spends a lot of time and money researching how much their customers value their different products. Certainly, the brand makes a difference, but the Cadillac also offers a more luxurious package. It doesn’t cost GM a lot more money to offer these luxuries, but their customers place a much higher value on them, and GM understands that value.

Pricing according to value really isn’t a radical concept!

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Two Factors Determine Firm Profitability

magnifying glass showing bar charts

You’d think accountants could agree on a common definition. Nope.

By Marc Rosenberg
The Rosenberg Practice Management Library

If you asked the president of a Fortune 500 company or the owner of a restaurant to define profitability, they would be able to give a quick, definitive answer. Not so with CPAs.

Surely, you’ve heard the story, perhaps apocryphal, of the company that was interviewing for a new CPA firm. Only one question was asked of each candidate: “How much is two plus two?” The firm that won the bid gave the answer, “How much would you like it to be?”

MORE: Don’t Make Firm Profitability a Goal | Core Values: Why Your Firm Needs Them | Voting on Ownership Basis? Three Better Methods | Fifteen Big Questions for Your Next Strategy Session
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The same can be true of CPA firm profitability. How do we measure it? You would think that the uncontested champions of measuring financial data, CPAs, would have this down to a science. But such is not the case.
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Why You Need Progress Billing

smiling woman wearing glasses, looking at computer screen

Seven steps to setting it up and four benefits.

By August J. Aquila
Price It Right: How to Value Accounting Services

There are many things that are critical for a successful client service engagement. In my mind, there are two that should be at the top of your list.

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Number one is providing the client with a progress report or reports. Number two is making sure that you progress bill and provide a change order if the scope of the engagement changes. Doing both ensures that you will have a happy client and get paid promptly for your services.
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Four Considerations for Effective Client Culling

2023: The year “cull” was no longer a four-letter word for CPA firms.

By Bill Penczak

It finally happened.

For at least the past dozen years, I’ve heard CPA firm partners’ bold talk about culling their clients in order to ease staffing issues, focus on larger, more profitable engagements, or rid the firm of the PITA clients, which has nothing to do with animal rights and more about protecting their people from those who are a Pain ____  _____  _____ (complete the next three words on your own, and you can skip Wordle for today).

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A recent study was published that indicated only 1 percent of CPA firms could adequately staff their engagements. And while more firms are migrating to offshore models to get work done, more are actually culling clients, but without a measured process for doing so.  

Here are some suggestions for successful extrication of clients who are wearing down the profitability and the morale of firms: 

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Keep Clients from “Balance Due” Shock

With just a little advanced marketing, you can get paid year-round AND have more satisfied clients.

By Frank Stitely
The Relentless CPA

When I talk with prospective clients in any medium, I lead with tax planning. I don’t care if I’m meeting them, calling them or emailing them. I lead with tax planning. The number one complaint clients have about CPAs and tax preparers is a lack of planning. They get tax returns and nothing else.

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The fun part is seeing the reaction when I mention planning. I tell them that they can know the results while there’s still time to change the results. Tax season is no longer stressful because they know the answers in advance about refunds and balances due.
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Who Needs Fall Tax Planning? Clients … and You

Avoid balance-due whining sessions AND earn additional revenue.

By Frank Stitely
The Relentless CPA

You’ve surely had this conversation a million times during multiple tax seasons, most often in April. You give a client a tax return with a $20,000 balance due.

Client: I didn’t expect to owe that much.
You: How much did you expect to owe?
Client: About $5,000.

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Here’s where my conversations may differ from yours a bit.

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