Eight Essentials for Measuring Client Service

Don’t wait until the end of the year to find out how well you are serving clients.

by August Aquila

You can ask clients at the end of the year about how well you met their expectations, but that does not give you any time to change your current modus operandi before year-end.

A better way is to have leading measures that tell you how you are doing during the course of the year.

Let’s look at eight.