TENDING THE DETAILS: Considerations for email, backup, viruses, websites, retention and remote access.
By Randolph P. Johnston, Leslie Garrett and Brian F. Tankersley
The Accounting Firm Operations and Technology Survey
Small firms require owners to do more back office and supporting work themselves due to the limited number of staff at their disposal.
Seventy-one percent of solo practitioners and 30 percent of small firm respondents reported that they personally handle the IT support in their firm. Smaller firms were much less likely to have others who can assist in the firm, with only 1 percent of solo practitioners and 9 percent of small firms delegating this work to staff or in-house IT professionals.