SURVEY RESULTS: Effective Stay Interviews for CPA Firms

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By Kristen Rampe
Talent Retention & Development

In a survey we conducted of over 300 CPAs, over one-third of respondents indicated that healthy effective communication at their accounting firm only happened “sometimes” or “rarely or never.”

MORE FROM THE SURVEY: The 16 Biggest #FAILs in Delegation | Work-Life Balance: According to Whom? | NEW SURVEY RESULTS: Two Ways Your Strategic Plan Can Reduce Turnover
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With many facets to overall communication between team members and from leadership to the organization, it's hard to pick the next thing to try and improve the status of communication at your firm. One to try if you haven’t? The stay interview.

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Kristen Rampe



About the Author

Kristen Rampe, owner of Rampe Consulting, got into accounting the way most people did: She liked math. She joined the Big 4 out of college and held on for three enlightening years in audit. After finding the long-hours-lifestyle to be more than she was after, Kristen quit public accounting for the first time and ended up in industry at one of her clients.

Eighteen months, and a fraud investigation later (no, not for her own acts), she jumped back into public at a regional firm in San Francisco. This time she eased out of audit to help form a SOX compliance team from the ground up and led a variety of intriguing and unique consulting projects.

Fast-forward seven years, she realized her strongest technical talents were those in the areas that were not considered "technical" as a public accountant; you know the ones: communication, client service, and building great teams. Kristen decided to use her strengths to bring these essential skills back to the industry she's known from the inside.

Her work now enables deeper client relationships, stronger team collaboration, and increased efficiency; all leading to higher profitability for CPA and professional services firms.  She loves what she does and welcomes the opportunity to work with people who value relationships and communication as a component of success.

Click here for more by Kristen Rampe