The One Word that Changed the IRS

https://cpatrendlines.com/2019/05/09/what-difference-does-one-word-make/And why the IRS now needs a new mission statement.

By CPA Trendlines

Ten years ago, the Internal Revenue Service changed a word in its mission statement.

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Before: “Provide America’s taxpayers top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all.”

After: “Provide America’s taxpayers top quality service by helping them understand and meet their tax responsibilities and enforce the tax law with integrity and fairness to all.”

The change was made without public discussion. It just appeared: subtle and quiet but deep and disturbing.

What’s the difference? Attitude and approach.

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