4 Steps to Firing a Client

Have something difficult to say to a client? Like “You’re fired!”

Here’s a very simple and effective approach to resolving client conflicts, via Rita Keller:

  1. Get permission. Ensure that the client has time to talk and pay attention when you make contact.
  2. Stick to the key facts of the situation involving the two of you.
  3. Tell the client how you feel about the dilemma you face and explain your discomfort.
  4. Offer a resolution. Communicate how you would like to end the relationship.

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