Today's Features

5 Small Leaks That Can Sink a Tax Season

Tiny businessman standing on dripping faucetShut them off before they cause great damage.

By Ed Mendlowitz
Tax Season Opportunity Guide

Some people are micromanagers and anal with details. Others are big-picture managers, letting details take care of themselves.  Neither is completely effective and both disciplines need to be balanced.

MORE: 5 Tax Review Keys | 4 Reasons to Push Ahead with Tax Question Research | Help Tax Clients Help You | Bill with the Tax Return, Get Paid Faster
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There is a time for details and a time for big-picture thinking. When setting up procedures and processes it is essential that all details be considered and planned for. Once the process is set up, there should be brief but continuous monitoring. And then the big-picture thinking should take over – that is where you will make your money.
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Accountants Cautiously Bullish on the Economy

The CPA Trendlines Busy Season Barometer. Join the survey. Get the Results
The CPA Trendlines Busy Season Barometer. Join the survey. Get the Results

“Local optimism” a bit better than last year.

The CPA Trendlines Busy Season Barometer
New year, new strategies.

Join the survey. Get the results.

By CPA Trendlines Research

When CPAs talk about the economy, people listen. They listen because accountants have their finger on the pulse of the economy. They look at real numbers all day. They look at where the numbers are coming from and where they’re probably going. It’s what they do.

MORE: Pros Improving Performance | Can the IRS Enforce the Tax Code? | Tax Pros Upbeat on Cusp of Busy Season | IRS Undertakes Overhaul
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For that reason, CPA Trendlines’ 2020 Busy Season Barometer steps back from strictly tax issues to ask how things look economically. The answers are always interesting.

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SURVEY RESULTS: Tax Pros Forecast a Better 2020

Difficult clients? Show them the door.

The CPA Trendlines Busy Season Barometer: New year, new plans?
Join the survey. Get the plans.

By CPA Trendlines Research

Last year was rough on tax preparers – the overhaul of the tax code on top of the government shutdown, the forms and schedules unavailable, the obsolete software.

MORE: Tax Pros Upbeat on Cusp of Busy Season
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But as they say, what doesn’t kill you makes you stronger. And according to the early results of the CPA Trendlines 2020 Busy Barometer, those who survived last year have learned some lessons and are making changes.
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Why Recurring Fees Could Kill Your Practice

Businessman sleeping with a giant dollar bill for a blanketFight the complacency trap.

By Martin Bissett
Business Development On a Budget

As you know, the traditional accounting firm model is firmly based on the reality of recurring fees that come in from clients every year. We can rely on these and forecast accurately how much revenue they bring in which hopefully covers overheads and direct expenses of the business.

MORE ON BUSINESS DEVELOPMENT: Banish the Idea that Selling is Difficult | How to Win Your First Client | 5 Ways to Make Selling Easier to Swallow | You’re Selling All the Time

This is a good thing, right? Well, maybe not as much as you think.
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Call the IRS for Answers? Good Luck!

IRS Levels of Service for Total Enterprise, Accounts Management, Consolidated ACS, and Installment Agreement Telephone Lines for Fiscal Years 2015–2019

IRS insists your call is important. But the numbers don't add up.

The CPA Trendlines Busy Season Barometer:
New year, new strategies

Join the survey. Get the results.

By CPA Trendlines Research

Nothing kills a day like a phone call to the Internal Revenue Service. A caller put on hold during the busy season literally has enough time to go out to lunch and come back before anyone answers.

MORE on TAX SEASON 2020: Does IRS Need a Practitioner Services Division? |  Slow Start for Tax Pro E-filingIRS Urged to Form Tax Pro Strategy | Accountants Cautiously Bullish on Economy | Tax Pros Forecast Better 2020 | Can IRS Enforce the Tax Code? | Tax Pros Upbeat on Busy Season | IRS Undertakes Overhaul
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Unfortunately, given the inhuman complexity of the IRS Tax Code, taxpayers often need to call for guidance or advice. Last year, 99.3 million did so, and only 28.6 million of them actually hung on long enough to talk with someone. Over the course of the year, the average time it took to get connected was 16.2 minutes.

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Smart Devices Need 3 Features to Be Secure

Technology Security with Internet Digital Signature as ArtWhat IoT "security" really means.

By Rick Richardson

In the UK, all Internet of Things (IoT) and smart consumer devices will need to adhere to specific security requirements, under new government proposals.

MORE TECH THIS WEEK: Open-Source Smart Home Standard in the Works | Do Not Abbreviate 2020 | The Top 5 Technologies for the Next Decade | Tim Berners-Lee Launches Plan to Fix the Web | Gain 42 Workdays by Banning PowerPoint | Make That Old Whiteboard ‘Smart’ | What Happens If You Don’t Use Airplane Mode in Flight?
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The legislation aims to help protect citizens and businesses from the threats posed by cybercriminals increasingly targeting Internet of Things devices.
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Do Your Clients Feel Important?

Portrait of a mature businesswoman giving a binder8 ways to delight them.

By Ed Mendlowitz
Tax Season Opportunity Guide

Clients are our customers. They pay our salary and enable us to make good livings. Do what you can to accommodate them and make them feel important – as important as they believe they are.

MORE: 5 Small Leaks to Beware During Tax Season | 5 Tax Review Keys | 4 Reasons to Push Ahead with Tax Question Research | One Can’t-Skip Touch for Tax Season | 5 Steps for Tax Season Success | Help Tax Clients Help You | 3 Steps to Tax Season Happiness | 12 Ways to Have More Fun This Tax Season
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Also be user-friendly – do not make it difficult to work with you. Clients don’t know how smart we are. They think we are great, but they measure us by the small things – the good and bad.
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5 Questions to Evaluate New Tech Tools

Businessman looking at question mark sketch on the wallThey're shiny, but will they be effective?

By Jody Grunden

Whether you purchase a one-time software license or pay for a tool on a subscription basis, the cost of software can add up quickly. It’s necessary to conduct a thorough analysis of any new software program before you decide to buy it, and you need to constantly evaluate the effectiveness of the tools you’re using.

MORE: Top Tech Choices for the Virtual Firm | Creative Perks for Remote Employees | 10 Interview Questions for Unlocking True Potential | Toss the Org Chart for an Accountability Chart | How Core Values Affect Remote Work Culture | How ‘Tech Stacks’ Can Help You Standardize | Ready To Be a Virtual CFO?
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We have learned that we want to be sure we’re getting the most out of our software, that our tools remain the right fit for our needs and that they are cost-effective.
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Slow Start for Tax Pro E-filing

Data chartTax pro market share down 409,000 from year-ago.

By Beth Bellor

As of the week ending Feb. 7, the latest data available, the Internal Revenue Service had received 28.7 million individual income tax returns, down 0.4 percent from the same week last year. It had processed 27.5 million, down 2.1 percent.

MORE: Data Points Down as Tax Season Opens | The Fight for New Tax Clients
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The IRS had processed 96.1 percent of returns received.

E-filing receipts READ MORE →

How to Pursue Federal Tax Lien Marketing

Courier on scooter delivering envelopeThese are motivated clients.

By Michael Rozbruch, CPA
The IRS Audit Notice Checklist

What if the IRS actually published a list of all the names and addresses of the 13.2 million individuals and businesses that have been identified by the IRS that owe back taxes? For those of us who offer IRS representation services, we’d all be millionaires! It would be the “mother” of all lists as we would have a built-in lead generation source.

MORE: IRS Crackdown Spells New Opportunities for Tax Professionals | 2 Emerging Industries for Tax Resolution | 9 Secrets to Getting IRS Penalties Removed | KPIs That Accounting Firms Don’t Measure But Should | 10 Tips for Maximizing Referrals
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Needless to say, a list such as this would be invaluable to a practitioner starting (or wanting to expand) a tax resolution business. Unfortunately, the IRS doesn’t publish such a list. However, the next best thing DOES exist!

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2020 Outlook: The New Growth Model

Younger employees should have more say in the firm's vision than those about to retire.

By Carrie Steffen

The need for additional capital to fund technology (among other things) is compelling leading firms to focus on better integration of the growth function into the overall management of the firm.

MORE: 2020 Outlook: Making Volume Manageable | More Engagement, Less ‘Efficiency’ | Non-Traditional Hires Might Be the Answer | Focus on Business Development | Innovate and Anticipate | Balance Advisory and Compliance | Talent Shortage Drags On | Demand Is High | Business Development Goes Borderless | Data Import on the Rise | Becoming the Most Valuable Advisor | Top Three Tips for 2020 Success | Where Do You Want to Be? | Dicey Disruptions | Upstream Mergers | Staffing Gets Creative
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The previous growth model consisted one or two rainmaking partners creating most of the opportunities with the support of tactical marketing managers or directors supporting the effort through event coordination, sponsorships, branding, online marketing and other positioning tactics. Marketing lived in a separate bucket from other areas of the practice.
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Have You Gauged Your Staff’s Enthusiasm?

You should be eager for this feedback, not dreading it.

By Steven E. Sacks

Have you ever conducted a job satisfaction survey of your firm’s staff?

MORE: Managing Difficult Personalities in the Workplace | Knowledge Maintenance: Gaining Employee Buy-In | How Does Your Firm Leverage Its Talent? | The Lost Art of the Interview | The 5 Keys to Success in Accounting Careers | The Holy Grail: Finding the Right Talent | The Power of ‘Real Influence’ | Stop Wasting Time in Useless Meetings | Is Your Firm’s Culture a Magnet? | Outsourcing the C-Suite
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Every so often you should conduct a survey that asks anything ranging from clarity of purpose and level of commitment to flexibility and advancement. It costs nothing to do but will yield important anecdotal data to be addressed by senior leadership. You may find that staff wants more input on developing business or increased exposure to clients and customers.
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Social Security as an Asset Class

Scale with coins on one side, alarm clock on the otherWithdraw funds from elsewhere.

By Ed Mendlowitz
Call Me Before You Do Anything: The Art of Accounting

If you have ever worked in the United States or were married to someone who did, the chances are you will eventually receive Social Security benefits.

MORE: When Clients Don’t Know | When the Kids Don’t Want to Take Over | Staff May Surprise You with Leadership | Problem Clients | When Pushing the Pencil Pays Off | When to Say No to Pro Bono Work | I Used to Hate QuickBooks | Things Change
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There are different ages when regular benefits can start beginning at age 62. The longer the benefits are delayed, the greater they will be … until reaching age 70.
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5 Mistakes to Avoid When Seeking New Clients

Are you holding yourself back?

By Sandi Leyva, CPA

As an accounting professional, you’re likely very talented at delivering the service you offer your clients. But when it comes to marketing and selling yourself, many of you didn’t voluntarily sign up for that part.

MORE ON SMALL-FIRM GROWTH STRATEGIES: Survey Quantifies Link Between Online Reviews, Revenue | Major Search Algorithm Change Could Affect Your Rankings | Is Your Client Newsletter Stuck in the 1990s? | Outsource or In-House? How Does Your Marketing Get Done? | Making Content Marketing Part of Your Growth Strategy | Do You Know Your CAC Number? | Beyond Referrals: Getting New Clients
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Many of you are resisting (kicking and screaming) marketing yourself. If that’s you, that could be why your business is slow or not growing at the rate you’d like it to.
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Does IRS Need a Practitioner Services Division?

Typing numbers for income tax return with pen and calculator

Practitioner orgs say “Yes!”

By CPA Trendlines Research

The Internal Revenue Service has less than six months to provide Congress with a comprehensive strategy for providing taxpayers with better service. The report, due July 1, is mandated by the Taxpayer First Act of 2019.

MORE: IRS Urged to Form Tax Preparer Strategy | Accountants Cautiously Bullish on the Economy | SURVEY RESULTS: Tax Pros Forecast a Better 2020 | Can the IRS Enforce the Tax Code? | Tax Pros Upbeat on Cusp of Busy Season | IRS Undertakes Overhaul
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The IRS is already hammering out a strategy on several fronts – enforcement, technology, modernization, training, cybersecurity, overall structure and organization, and, yes, taxpayer experience.
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When Clients Don’t Know

Two older businessmen talkingInvestigate motive before diving in.

By Ed Mendlowitz
Call Me Before You Do Anything: The Art of Accounting

We all have clients who wonder what their business is worth and sometimes imagine getting away from it all.

MORE: When the Kids Don’t Want to Take Over | How to Waste Lunch Hour | What’s Your Negotiating Style? | How to Make Your Own Opportunities | How I Became a Published Author | Large Clients We Landed from QuickBooks Consulting | 26 Value-Added Benefits Clients Need to Know | How an Out-of-Work Tax Preparer ‘Saved’ Our Lives
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Some even sell, but many more talk about starting the process but are not really committed to selling.
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