Make Your Firm Faster, Smarter, Richer … with Millennials

You need them as clients … and employees.

By Frank Stitely
The Relentless CPA

Do you know why millennials can’t buy houses?

  • Avocado toast is expensive.

MORE: Seven Ways to Beat Staffing Shortages | Who’s Your Most Valuable Employee? | ‘Quick Questions’ and Other Client Sins | When Clients Create Errors | How We Killed the Tax Season Client Meeting | Why Small Firms Can Win the Talent Wars
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How many millennials does it take to change a light bulb?

  • None. They accept it for what it is.

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Seven Ways to Win the Talent Wars

How small firms can beat the staffing shortage.https://cpatrendlines.com/2020/09/18/better-talent-drives-better-results/

By Frank Stitely
The Relentless CPA

The following story brought tears to my eyes while I sat in a Barbados resort drinking some alcohol concoction. Was it the alcohol talking or the happy ending where I got a profit distribution check? Maybe a little of both.

MORE: Who’s Your Most Valuable Employee? | How to Implement the Laziness Equation | The Happier, Saner, Richer Tax Firm | ‘Quick Questions’ and Other Client Sins | How to Train Clients | Avoiding Projects Hung Up in Process | When Clients Create Errors
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The afternoon before I left for beautiful Barbados, the partner group of our outsourced accounting practice met for a state of the practice meeting conducted by our director of outsourced accounting.
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14 Simple, Easy Tips for a Better Tax Season

Tax season is supposed to get better every year – if you know what you’re doing.https://cpatrendlines.com/2021/02/24/make-tax-season-better/

By Ed Mendlowitz
Call Me Before You Do Anything: The Art of Accounting

Tax preparation is a very serious undertaking that needs to be managed and continuously improved.

MORE: You’re Not JUST Taxes | 20 Good Ways to Boost Tax Season Production | Why Annual Staff Evaluations Fall Short | Why Create an Accounting Firm Business Model? | Creating a Cross-Selling Culture | Value Pricing in Uncharted Waters
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This requires buy-in from partners, managers and the entire staff. The culture of the firm has to be where only the best work done the right way at the right time is acceptable.

Here are some best practices you can consider adopting:
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Who’s Your Most Valuable Employee?

Don’t be the fool in the room.

By Frank Stitely
The Relentless CPA

We have been heavily in the numbers so far. Let’s take a break from that to discuss a factor that, while not heavily numeric, plays a big factor in managing WIP – employee productivity. Because capacity is the denominator in the Lean Six Sigma equation, and employee productivity is a big factor in capacity, employee productivity becomes a big factor in determining turnaround time.

MORE: How to Implement the Laziness Equation | The Happier, Saner, Richer Tax Firm | Avoiding Projects Hung Up in Process | Teaching the Meaning of ‘Done’ | Why Millennials Are the Answer | Calculating and Cutting Turnaround Time
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First, let’s dismiss from the room all the consultants, who tell us that time tracking and productivity metrics don’t matter. For the most part, these consultants have never managed or owned CPA firms. Rarely have they worked in firms for any length of time.
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Team Expectations: A Checklist for Busy Season

What do you think your staff knows about tax season? Check again.

By Kristen Rampe

Busy season is here. Are you ready? Is your team ready?

You might feel your team “should know” your expectations, but that’s not always the case.

MORE RAMPE: Pandemic Lesson: Innovate Faster | Tax Season Savvy: Five Ways to Stay Sane | Why Host a Partner Retreat? | SURVEY RESULTS: Effective Stay Interviews for CPA Firms | The 16 Biggest #FAILs in Delegation | SURVEY: Work-Life Balance: According to Whom? | NEW SURVEY RESULTS: Two Ways Your Strategic Plan Can Reduce Turnover |

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A client of ours once assumed a five-year staff they hired from a Top 10 regional firm would know tax professionals work on Saturdays from February – April. She chose not to show up for any of them in February.

While the managing partner stewed over this behavior, we realized three key factors were in play:

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