Train Your Clients Before They Train You

Taking unscheduled phone calls and meetings wrecks your bottom line and theirs.

Many of the behaviors you rationalize as good client service are just desperate measures to avoid losing bad clients.

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However, clients are trainable – at least as trainable as Jack Russell Terriers. That is to say they’re somewhat trainable. However, like Jack Russell Terriers, you train clients or they’ll train you. Somebody’s getting trained. Here’s an example of how that works.

Posted on June 6, 2023

Frank Stitely

About the Author

Frank Stitely, CPA, CVA, is the managing member of Stitely & Karstetter CPAs in Chantilly, Va., and leader of Clarity Practice Management – Sign up for the next free demo here.

He is the author of The Relentless CPA,
available exclusively from CPA Trendlines here.

He graduated Summa Cum Laude from Clarion University and received the Elijah Watt Sells certificate in recognition of his performance on the CPA exam. His professional affiliations include The American Institute of Certified Public Accountants, Virginia Society of Certified Public Accountants, President of the Association of Professional Accounting Software Consultants, Member of the Sage Software Small Business Certified Consultants' Steering Committee, Member of the National Association of Certified Valuation Analysts, Chair of the Audit Committee on the Board of Directors for Christian Relief Services, Maryland Society of Accountants, and the National Society of Tax Professionals.

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