Make it a client service option.
By Penny Breslin
It’s Not Just the Numbers
In 2020, like many businesses, we went remote. My remote team of excellent ladies in Chennai, India, had to go even more remote than they already were. When India shut down, I figured I was out of business. We promise our cybersecurity is job number one to our accounting and financial firms. We have a highly controlled work environment, except for the day care and under 3’s occasionally looking for Mum. I did not think sending our employees home would work.
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But thank the universe, many of our clients had no problem as long as we could figure out the security. They had been working with the same team of ladies. They saw them on Zoom and communicated daily on Slack. So, in 48 hours we went through an internal change to allow that to happen.
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