How to Develop Internal Procedures

Smiling woman using smartphonePlus three apps for organizing them.

By Penny Breslin
It’s Not Just the Numbers

There is a symbiotic relationship between your technology and your processes. You have to consider both, or you won’t get the full benefit.

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McKinsey Global has been researching the impact of automation around the world, and (no surprise) found that when companies try to retrofit technology to fit into existing processes, “companies end up with a patchwork of incongruous technology tools that automate separate and distinct parts of the process. This approach is fine for capturing the first 5 percent or so of automation’s impact. But unlocking the full potential requires a fundamentally different way of thinking. To capture that potential, managers must be willing to re-engineer their processes completely.”[1]