Everyone must know exactly what does and does NOT fall within the lines of scoped services.
By Jody Padar
Radical Pricing – By The Radical CPA
There’s a time to increase scope and a time to let it slide. Let’s explore these two options.
It’s professional responsibility to inform a client when a request is out of scope. In this instance, you have two options: either make it a separate engagement or include it in the existing service package. It’s important to have everyone on the same page about what is within scope and what falls outside of it.
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It would be best if you always built into your pricing agreements a 20 percent buffer to protect you against pricing mistakes. This doesn’t mean you should do work outside the scope for free, but if a client asks for a service not included, you could decide to let it go if the amount is immaterial.
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