Your team has to talk to them every day.
By Jody Padar
Radical Pricing – By The Radical CPA
A friend who owned a business services firm in the marketing industry once told me he would rather face waterboarding than resign a hard-won client. However, even he cast a big one aside after his key employee returned from a client meeting in tears. Some things just can’t be tolerated. Your job is to determine where the line should be and to make the decision before a bad client has the chance to negatively affect your company.
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A client’s fit with your firm is every bit as important as their behavior and payment practices. After you adopt a new client-centric, value-based business model, some clients won’t fit in. Some will want to stick with the transactional model of the billable hour. They may not be comfortable with your new direction. Some clients may not even want to pay for your smallest service bundle despite the enhanced service levels it includes.
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