Succession Planning? Time Is Running Out

Businessman running after clock in silhouette

M&A BONUS: A 22-point due diligence kit.

By Domenick J. Esposito
8 Steps to Great

Much has been written and discussed regarding succession planning at CPA firms driven by the vast number of founders, leaders and rainmakers who are retiring at a record pace.

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Key takeaways in this post:

  • Mid-market sustainable brands generally combine practices as opposed to acquiring or buying practices.
  • Spend time to make sure it feels right.
  • The easier part is getting the contract signed; the harder part is the integration of the two practices and to make sure 1 + 1 at least = 3.

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Close Performance Gaps with a High-Performance Business Framework

Businessman holding word "success" and upward arrow in hands

BONUS: Sample client feedback letter.

By Domenick J. Esposito
8 Steps to Great

The high-performance framework is a description of how middle-market companies can identify the components of high performance, assess their present position relative to high-performance benchmarks, and then create a plan of action to close any performance gaps.

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The framework is essentially a set of models and common language that help communicate with a client. It provides the basis for developing an action to assist a client in a systematic and thoughtful way.
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How to Conduct a Client Situation Review

six people in a business meeting

The benefits are high, but only if the right people are involved.

By Domenick J. Esposito
8 Steps to Great

The Client Situation Review (“CSR”) is an effective tool for delivering client value.

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The CSR process is one of the most powerful and effective techniques for strengthening a client relationship and improving the quality and level of your service. In the spirit of building a mid-market sustainable brand, you can use the CSR to demonstrate your ability to add value by providing creative ideas, asking the right questions, identifying challenges and providing solutions.
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Focus on Working Capital

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Show clients issues and opportunities in the current process.

By Domenick J. Esposito
8 Steps to Great

Presented below is an example of an effective tool for distinguishing your firm from the rest – the EBITDA/working capital improvements memorandum. This tool can be used when your client is owned by a large private equity group or other investment vehicle.

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The EBITDA/working capital improvements memorandum is designed as a unique byproduct of your attest services. At the conclusion of your attest services, you share preliminary thoughts and observations on how to improve EBITDA/working capital with senior management of the portfolio company as well as with an outside investor such as a private equity group.
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Make Distinctive Service a Process

Businesswoman in a meeting with a male colleague smiling at him as they sit at a table discussing paperwork over coffee

What a client service plan can add.

By Domenick J. Esposito
8 Steps to Great

Derived from the understanding that each client has a different set of needs, your firm needs to develop a client service plan that tailors your services to match client needs.

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The client service plan ensures the highest level of quality service by focusing your engagement team on exceeding a client’s expectations.
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