Why You Have to Define Your Customer First

There are six steps to value pricing, but don’t skip ahead.

By Jody Padar
Radical Pricing – By The Radical CPA

Can you remember doing business before cell phones or social media? You really don’t have to be too old to remember because change happens fast. In fact, if you are over 50, you probably remember when every home had a landline, firms advertised in the Yellow Pages, and accountants charged hourly for mundane compliance tasks.

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It really wasn’t that long ago when the internet was intriguing rather than indispensable.

At some point, change becomes inevitable, and I would argue that value pricing has reached this critical stage.
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Rip That Profit Ceiling Off of Your Firm

Here’s why pricing is so disruptive.

By Jody Padar
Radical Pricing  – By The Radical CPA

The familiar is always more comfortable than something new. Shifting your pricing model is bound to be disruptive because the billable hour is what we know and have always known. It is the default billing model of every new firm. It’s comfortable, familiar, embedded in our DNA and seems like the easiest billing solution.

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Certainly, there are some pros to billing by the hour. Profits remain relatively stable. If you work 40 hours, you know you’re going to bill and hopefully be paid for those 40 hours. There’s a clarity and certainty to it. But there are only so many hours in a week. By embracing the billable hour, you’re putting a profit ceiling on your firm.
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Follow the $25,000 Pricing Rule

Your clients get more value and your team gets to lose timesheets.

By Jody Padar
The Radical CPA

Consider the $25K Rule.

Because this method requires heavy lifting on the front end, a good rule of thumb is to only value-price engagements of $25,000 or more. If the client falls below $25,000, they are eligible for a fixed price or fixed price plus a value add. This rule is important because if your client is a small business, it doesn’t matter how much value they perceive in your services; they will not be able to afford value pricing above a certain level.

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Most services are fixed-priced, but based on conversations with the client, those prices may drop or be raised accordingly. Some of the data points used to set pricing are the PITA factor (pain in the a#%) and the client’s gross revenue.
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Value Pricing Driven by Three Factors

It’s a perfect storm. Embrace it.

By Jody Padar
The Radical CPA

Ron Baker is known as the value pricing guru in the accounting space. He was way before his time in separating the price of labor from the value of a product. Labor-based pricing is based on the difficulty of doing a task. Value pricing looks at everything from the client’s viewpoint. His argument is as follows: the value you provide your customer, regardless of the deliverable, is worth way more than the hour.

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While value pricing isn’t new, automation has driven it to the forefront. Automation gives CPAs up to 90 percent more time to provide valuable services based on their expertise, knowledge base and experience.
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Six Accounting Disruptors Heading Your Way

Are you ready? Is your competition?

By Jody Padar
The Radical CPA

Change isn’t just knocking at your door; it’s kicking it down. We’re in the middle of a major transformation because of new players, cutting-edge technologies and a financial surge. The rules are being rewritten before our very eyes.

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If you consider accounting a giant chessboard, many players are making strategic moves. You have the old-school firms on one side who are navigating a rapidly changing landscape. On the other side, you have the new-school disruptors. These innovative entities are reshaping the industry with cutting-edge technologies and fresh approaches.
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Kill the Billable Hour to Earn What You Deserve

The convergence of trends makes pricing changes imperative.

By Jody Padar
The Radical CPA

The speed of change is faster than ever. How are you going to react to it? That’s what I’m really preparing you for – redesigning your entire business model to become a more client-centric advisor. Value-based pricing models are the key component but not the whole story.

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Today’s automation, new competitors, staffing challenges and new technologies are conspiring to bring clients more value than they could have enjoyed before. All of it is shifting the way you need to think about your services, what clients value and how you get paid fairly for the expertise you bring to the table. READ MORE →

Boost Retention by Reducing Repetition

Staff are hard to find. Change your processes.

By Jody Padar
The Radical CPA

If you’ve posted a job for an accountant in the past few years, you know people are hard to come by. The number of responses you received was likely down if you were lucky enough to find any at all.

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According to a recent AICPA Trends Report, the number of people graduating with a bachelor’s degree in accounting is down, and we’ve seen a steady decline since 2015. All this while half of U.S. CPA firms have increased the number of new graduates they want to hire. A lot of us are looking for staff that simply does not exist.
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Price Advisory Work by Value Delivered, Not Time Spent

Accept your inherent value and don’t compromise.

By Jody Padar
The Radical CPA

As a professional in the industry, you may find some of what you do easy. Just because you find it easy doesn’t mean it isn’t valuable and worth more than the time you put into it. If it were truly easy, your clients would be doing it themselves rather than paying you.

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Undervaluing ourselves and what we bring to the table is a chronic problem plaguing accountants and CPAs. Why do I say this? Because people pay more for the luxuries they value. Let’s look at a comparison:
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Radically Change Your Pricing Model: A Q&A

Insights on engagement, value, billing and more.

By Jody Padar
Radical Pricing – By The Radical CPA

What’s your value proposition? If you increase your price, how will it enhance your services?

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Changes of this magnitude come with lots of questions. From pricing models to client pushback to determining value, the following are answers to questions received related to pricing strategies for accounting and advisory services.
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Seven Musts for a Client-Centric Firm

woman points to laptop to explain something to a female client

Right pricing for the right clients.

By Jody Padar
Radical Pricing – By The Radical CPA

Being client-centric means putting your client first. But holding on to the billable hour puts time before your client’s interests every day.

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To be truly client-centric, you must prioritize the needs of your clients and deliver the products and services they want. While the traditional firm focuses on the timesheet, a client-centric firm focuses on keeping the client happy because a happy client means happy profits.
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The Time Is Now for Value Pricing

Hand moving triangle along beam to indicate balance between price and value

Your clients will be happier … and so will your staff.

By Jody Padar
Radical Pricing – By The Radical CPA

Welcome to today.

Value-based pricing and client-centric business models are no longer pie-in-the-sky concepts discussed in dark corners at accounting conventions. They have become accepted ways of doing business among a growing number of progressively minded firms.

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Perhaps you’ve already gone head to head with a firm pitching the value of their services rather than their hourly costs. Perhaps you’ve grown concerned by rumblings among your staff for more pay and better work-life balance. Perhaps you just want to ensure your firm is positioned for long-term growth.
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Accelerate Growth through Specialization

man holding pen touching the word "specialization" floating in air with symbols

Plus tips on how to set your strategy.

By Jody Padar
Radical Pricing – By The Radical CPA

Specialization means having expert-level knowledge in a niche practice area. When you specialize, your services and efforts are focused on your narrow field of expertise. This helps streamline standardization and productization.

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As a result of specialization, it is easier to develop your advisory services because they all revolve around the same services and background. Your conversations all take on similar qualities because the people, or the personas, you’re talking to are all in the same niche.

Your specific expertise also puts you in a unique position to create KPIs beneficial to both you and your clients. Because you’re immersed in the industry, you’re always abreast of the hot topics and well versed in how events will impact your clients and their industry.
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