Define Client Personas for Pricing

Which ones are you most drawn to?

By Jody Padar
Radical Pricing – By The Radical CPA

One drawback of the hourly pricing model is its one-size-fits-all nature. Every client is charged the same rates per hour, with the only difference being the number of hours each uses.

But the world isn’t made up of identical people working in identical businesses and driving identical cars to and from their identical homes. Thank goodness!

MORE by Jody Padar
GoProCPA.comExclusively for PRO Members. Log in here or upgrade to PRO today.

 

Clients are as different as you or me, but we can group them into buckets called personas based on shared values or traits. In a client-centric firm, it helps to understand these basic personas so you can more efficiently meet each client’s needs. You probably have a handful of personas in your firm right now. You just haven’t seen them as a grouping because, in your bill-by-the-hour model, it doesn’t matter who they are.

READ MORE →

Value Pricing Impacts Your Employees: Here’s How

Put the focus where it belongs.

By Jody Padar
Radical Pricing – By The Radical CPA

Do you think any of your staff studied accounting in college so that they could punch a time clock for the rest of their life? They value being professionals as much as you do. More than likely, they enjoy being valued for their knowledge and experience.

MORE by Jody Padar
GoProCPA.comExclusively for PRO Members. Log in here or upgrade to PRO today.

 

Given the choice between being valued for their time or valued for their professional accomplishments, which do you think they’d prefer? Valued employees are happy employees!

READ MORE →

Start Value Pricing with Six Steps

Who are you selling to?

By Jody Padar
Radical Pricing – By The Radical CPA

Can you remember doing business before cell phones or social media? You really don’t have to be too old to remember because change happens fast. In fact, if you are over 50, you probably remember when every home had a landline, firms advertised in the Yellow Pages, and accountants charged hourly for mundane compliance tasks.

MORE by Jody Padar
GoProCPA.comExclusively for PRO Members. Log in here or upgrade to PRO today.

 

It really wasn’t that long ago when the internet was intriguing rather than indispensable.

At some point, change becomes inevitable, and I would argue that value pricing has reached this critical stage.

READ MORE →

Hourly Billing Sells Firms Short

You have more to offer than time.

By Jody Padar
Radical Pricing – By The Radical CPA

Amazing things happen when you stop thinking about what you’re selling and focus on what clients are buying.

Many of the things clients don’t value are compliance-related like:

  • Tax returns
  • Payroll
  • Accounting services

MORE: Why Pricing Is So Disruptive | The Radical Pricing Model: Start with $25K | Three Critical Factors Drive the Value Pricing TrendAccounting Disruptors Are Heading Your Way … with Deep Pockets | The Convergence of Trends Makes Pricing Changes Imperative | Stop Looking for Talent that Does Not Exist | Advisory Work Must Be Priced by Value, Not Hours
GoProCPA.comExclusively for PRO Members. Log in here or upgrade to PRO today.

 

But much of what they do value is less defined, though of higher value to their business lives:

  • Small business expertise
  • Management support and confidence
  • Any service requiring specific knowledge or experience

READ MORE →

Price By What You’re Worth

Disruptive? We’re OK with that.

By Jody Padar
Radical Pricing  – By The Radical CPA

The familiar is always more comfortable than something new. Shifting your pricing model is bound to be disruptive because the billable hour is what we know and have always known. It is the default billing model of every new firm. It’s comfortable, familiar, embedded in our DNA and seems like the easiest billing solution.

Certainly, there are some pros to billing by the hour. Profits remain relatively stable. If you work 40 hours, you know you’re going to bill and hopefully be paid for those 40 hours. There’s a clarity and certainty to it. But there are only so many hours in a week. By embracing the billable hour, you’re putting a profit ceiling on your firm.

READ MORE →