Maister: Passion, People and Principles

What makes a place a GREAT place to work?

David Maister, commenting on the Fortune list of Great Places to Work, has, as usual, his own unique and powerful take on the subject.

Here are some of Maister’s hypotheses:
– A high percentage of smart, energetic colleagues (no dummies.)
– A disproportionately high percentage of top-end assignments. (Only bring in challenging work.)
– An A client list. (Refuse to work for the rest.)
– Real mutual support and collaboration among partners (Get rid of the cowboys.)
– Practicing with others who share mutual interests. (Base teams around individual enthusiasms, not dry analytics.)
– Lots of help around (Real coaching from peers and group leaders)
– A willingness by the firm to provide the tools and support needed. (Avoid excessive cost-cutting)
– High standards, enforced with help and discipline. (Acting according to what we preach.)
– A clearly articulated set of values that everyone believes in. (A firm driven by principle, not expediency) READ MORE →

The Do’s and Don’ts for a Happy Office

The knack of feedback doesn’t always come naturally.

by Rick Telberg
On Careers

If the finance and accounting people in your office work together like a well oiled machine, then consider yourself lucky.

Let me suggest you take them all out to lunch and raise a toast to their attitudes … Because without their skills and goodwill, you are no longer working in a firm or company. You are a solo practitioner.

Even if you’re not working in a traditional command-and-control hierarchical organization, you are, in the end, a professional. And you work with fellow professionals. Understanding how to trade feedback honestly, openly and without rancor is an essential ingredient to your successful work life.

Personnel who fall short on skills can usually be brought up to speed. All it takes is a little coaching and training. READ MORE →

Who Ya’ Gonna Call?

Who ya gonna trust?

Ask entrepreneurs, as one research firm has done, about whose opinions they rely on for purchasing decisions — like technology, courier, financial, telecommunications and insurance products and services — and you’ll find that their spouse and employees may be the most-often consulted. But they trust their accountant more — more indded — than anyone else.

Primary Sources of Advice in Entrepreneur?s Decision to Purchase Products & Services

Source: Warrillow & Co.

The person consulted and the importance of their recommendations varied significantly depending on the product or service in question. Spouses, for example, were consulted most often for the purchase of laptop computers and least often for courier services. Friends rated a 5.7 (out of 7) for the importance of their wireless LAN recommendations but only a 3.3 for commercial mortgages.

“Not all small business influencers are created equal,” according to By Zach Vetter, a consultant at small-business researchers Warrillow & Co.

Key insights:
1) Business owners take different approaches for different products and services (even with the same category, such as telecommunications), therefore its necessary to look at influencers at a granular level.
2) Even in ?smaller? small businesses, employees are influencing purchase decisions.

“Consider widening your messaging to include not only the business owner but also other key players,” Warrillow advises. READ MORE →

Need a Niche? Catch the ‘Drippies’

Boomers ? from Hippies to Yuppies to “Drippies” ? face a potential retirement catastrophe. Here’s what to do.

by Rick Telberg
At Large

Do you know any Baby Boomers? You probably do. They’re all over the place. And so are their plans for retirement.

A lot of those plans, finance and accounting professionals say, are woefully inadequate. A lot of Boomers are in for a fall. And, this is 2006 – the year when (gulp) the first Baby Boomers turn 60 years old.

Ethan Fisher, a consultant with Deloitte Tax in San Diego, echoed the most common warning: “Too much reliance on Social Security.”

Maybe that’s just the default excuse. Respondents identified several reasons between here and 65: “Too much debt”; “Started too late”; “Unable to save”; “Just never got around to it, and here it is?”
READ MORE →

Need a Niche? Catch the ‘Drippies’

Boomers ? from Hippies to Yuppies to “Drippies” ? face a potential retirement catastrophe. Here’s what to do.

by Rick Telberg/At Large

Rick Telberg

Do you know any Baby Boomers? You probably do. They’re all over the place. And so are their plans for retirement.

A lot of those plans, finance and accounting professionals say, are woefully inadequate. A lot of Boomers are in for a fall. And, this is 2006 – the year when (gulp) the first Baby Boomers turn 60 years old.

Ethan Fisher, a consultant with Deloitte Tax in San Diego, echoed the most common warning: “Too much reliance on Social Security.”

Maybe that’s just the default excuse. Respondents identified several reasons between here and 65: “Too much debt”; “Started too late”; “Unable to save”; “Just never got around to it, and here it is.?”

TODAY’S ACTION ITEMS
Sift out the high net worth clients.
Examine their tax returns.
Determine which of them need additional tax and/or financial planning services.
Introduce the idea in the tax-return discussion.
Stay in touch using informational materials.
Don’t forget to follow up after tax season.
Have some more good ideas worth sharing? Comments? Questions? Rants or Raves? Tell Rick at RickT@BayStreetGroup.com.

Fully 93 percent of finance and accounting professionals told Bay Street Group, in a poll conducted for the CPA Insider? that the Baby Boom Generation is not adequately prepared for retirement. Eighty-three percent say the Boomers suffer from under-funded retirement accounts, 60 percent say they’ll have to work longer than expected, 57 percent say they have unreasonably high expectations for their investments, and almost as many said that portfolios are poorly invested or poorly balanced.

When we asked about the various reasons these aging workers have been so lax, we got various answers.

Maybe it’s as simple as Vic Butcher, of Butcher Financial Services in Cordova, Tenn., says: “Pure laziness.”

Or it might be laziness compounded by “lack of planning.”

But it could also be a number of other simple roadblocks. “Failure to obtain professional advice,” says Gary J. Young, of Young & Company CPAs in Rochester, New York.

“Failure to plan at all,” says W. Patrick Harmon, of Harmon & Associates.

“Emotional incompetence to manage own investments,” says an anonymous commentator.

That sounds like a lot of people we know. We also know a few like this, contributed by an anonymous financial professional in Florida: “No plan, just misplaced hope.”

A lot of responses started with “Under-.” as in:
Underestimating cost of health care
Underestimating future cost of living
Underfunded regular savings accounts
Understanding how much money they will actually need
“Too” came up a lot, as in:
Too high an expected standard of living
Too much complexity managing financial portfolio
Too much debt
But the most common word was “Failure”:
Failure to get professional advice
Failure to have after-tax retirement investment accounts
Failure to invest additional amounts outside of 401(k)
Failure to live in present with reduced debt
Failure to live within current means
Failure to make plans
Failure to obtain professional advice
Failure to plan for beneficiaries of plans
Failure to seek professional advice
I hope you haven’t failed to see what this adds up to: Boomers are in desperate need of catch-up investment. Some have about a week to make up for lost time. Most have a matter of years. Some have a decade or more.

And all can use a little professional advice from somebody they can trust ? their mothers, for example, or, better, a financial professional – somebody who can crunch the beans and tell them whether to pay off the house, beef up their IRA, put a kid through medical school, vote Democratic, or shorten retirement by taking up cigarettes.

Boomers did a remarkable job of shifting from hippie to yuppie, but how willingly will they become Dreading Retirement Professionals? And there’s your niche: Drippies.

Quick. Help them. They need you.
READ MORE →

A New Breed of Professional Services Firm for Accounting

Outsource Partners International Achieves Major Milestone of 1,000 Employees Worldwide

With the news that OPI, one of the leading finance and accounting outsourcing firms, has hit the 1,000-mark in staff, it’s clear that companies like OPI represent a new breed of professional practice.

It was controversial years ago when we started recognizing H&R Block and other tax chains as part of the business.

In the same way today, you can’t ignore OPI, or other non-CPA, non-audit firms as part of the competitive picture.

Start with any payroll company, add in the tax and accounting software outfits that handle some processing, and then go on to pacesetters like:
– Jefferson Wells
– Protiviti
– Accenture

And staffing outfits like:
– Robert Half
– Ajilon
– Spherion
– Adecco
– Hudson Highland
– Kforce
– Resources Connection

The result is a vastly broader marketspace — with exponentially more comoetition and opportunity — than anyone might have imagined only a few years ago.

Here’s the full OPI news announcement…
READ MORE →

Going Wireless? Don’t Forget the Mobile Printers!

New boost to productivity calls for careful look at the right specs.

By Rick Telberg
For Hewlett Packard

For accounting and finance professionals, wireless printers may be one of the most significant mobile technologies redefining today’s business processes.

Public practitioners produce an estimated 30,000 pages of documentation a year. Financial managers, depending on the size and nature of their operations, know only too well their own paper deluge. So there are thousands of ways that mobile printing can cut costs, add efficiencies, reduce the chance for error and miscommunication, and just generally make life easier.

Wireless printers, at the very least, are fundamental cogs in strategies to eliminate or reduce the use of wiring in offices. Tech-savvy accountants appreciate how properly-configured printers allow them to print directly from the personal digital assistants eliminating the need to first download to PCs. READ MORE →