12-Question Test of Your Firm’s Leadership
In these tough times, leadership may be the deciding factor in survival.
How does your firm measure up?
Professor John Gaynard writes:
After using many different varieties of opinion survey, the Gallup Organization came to the conclusion a few years ago that the responses to just 12 questions can show why one organization, division, department or any other managerial unit is happier and more profitable than another
1. Does everybody know what is expected of them at work?
2. Do they have the materials and equipment they need to do the work right?
3. At work, do the great manager’s team members have the opportunity to do what they do best every day?
4. In the last seven days, have they received recognition or praise for good work?
5. Does their manager, or someone else in the team, care about each individual as a person?
6. Does every person in the work group or team have someone who encourages their development?
7. Does everybody’s opinion in the team seem to count for the manager?
8. Is the mission/purpose of the company explained in such a way that the manager makes each member feel that his or her work is important?
9. Are all the people in the manager’s team or work group visibly committed to doing quality work?
10. Does everybody in the team or group have a best friend at work?
11. In the last six months, has the manager talked to every member of the team or group about progress?
12. In that manager’s group or team, does every person have the opportunities to learn and grow at work?
A good manager will have high “yes” answers (4/5 or 5/5) when people answer the questions in his or her team. Â A manager who is not performing well will have a lot of “no” answers. Â Groups or teams with a lot of “yes” answers generate more profit and contentment at work.
The questions, how they were arrived at and their ability to analyze managerial performance are documented in a book by Marcus Buckingham, “First Break all the Rules.”
Source: http://coachingleadership.blogspot.com/2009/03/12-questions-that-show-good-or-poor.html
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