If it’s so simple, why are clients so surprised when it happens?
EDITOR’S NOTE: In the weekly Research Update (join here), we report initial results from a new nationwide survey of client attitudes. And it’s not necessarily a pretty picture. Clients are clearly becoming more demanding, with higher expectations for service and value. And yet, too many CPA firms have yet to respond to the challenge. But then, that’s good for those that do. What’s your best client satisfaction tip? Tell us here; we may quote you. — Rick Telberg
Meanwhile, here are a few of the best client stories we’ve heard so far…
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