Today’s Bissett Bullet: “‘While you’re there, could you just …?’”
By Martin Bissett
The scope creep is all of those seemingly small requests that fall outside of your agreement, for which you generally do not charge, out of a desire to please a new client or to avoid an awkward conversation. Seep occurs when you volunteer to do that extra work and it becomes an issue when we are too busy doing that free work over and above the original scope to spend time winning any paid-for new work.
When presented with requests for additional tasks, it is important to say that a particular task is not within the original agreement but that absolutely, you would be very happy to raise a new invoice or undertake a new project for them.
Today’s To-Do:
Practice confidently responding to a “Can you just …?” request with a client so that the conversation feels natural when it next occurs.
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What’s Included in “Never Mind the Bullets” Digital?
With a “To Do” for each day of the year, the topics covered by Martin’s daily teachings are:
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