Client Satisfaction Starts with ‘Likeability’

The science behind happy customers.

By Hitendra Patil
Pransform Inc.

In “The 9 Building Blocks of a Winning Vision that the Big Four Have Discovered,” August J. Aquila and Robert J. Lees brought out the common vision elements of Big Four firms. And one of them is “put the best people at our clients’ disposal.

It’s NOT common sense! It’s actually human behavioral science. You will be surprised to know how this works at a much deeper level than you think.