Client Hires New Manager: You Need a Plan

What they don’t know can hurt you.

By Ed Mendlowitz
77 Ways to Wow!

Clients hire managers all the time. But getting started as a manager requires many skills, one of which is to review financial data and use it to control your department, division, or company.

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Here is a way to get started.

Every manager is responsible for an economic unit. For the CEO or COO, it could be the entire company. For a foreman, it could be the production floor. For a team leader or sales manager, it could be as little as a half-dozen people.

Whatever it is, controls are necessary, and obtaining the right data can facilitate the management process. Therefore, it is necessary to identify the proper information that will be received regularly – daily, weekly, and monthly.

For new or first-time managers, a starting point is

  1. Reviewing the available financial data
    • The payroll listing
    • Department budgets
  1. If possible, obtain copies of the information the predecessor received.
  2. Find out if there are any
    • Deadlines
    • Benchmarks
    • Past due deliveries
    • Orders in progress
    • Order backlog
  3. Identify key personnel and those with special skills and qualities or relationships with suppliers or customers.
  4. The next step is to tour the factory or offices to review the operations and internal controls.
  5. Usually, payroll costs are a major expense item, so it is a good place to start. Review the payroll listing
    • Categorized by department and function
    • Annual pay or hourly rate
    • Bonus arrangement or overtime policy
    • Company vacation
    • Sick days
    • Time off and holiday policies
    • Any other pay factors

You then need to determine how many hours each employee actually works and the cost per hour worked.

For example, An employee might get paid for 40 hours per week for 52 weeks giving 2080 hours they are paid for. You should then calculate the days or hours they do not work. Taking the company’s policy into account, you might come up with, say, 240 of these 2080 hours are not worked, leaving work or production hours of 1840. If you divide the employees’ total annual costs, which is salary plus taxes and benefits, by the 1840, you will get the actual cost per hour. Where possible group the employees to get the total payroll and hourly cost by department or function.

Once this is done, you should then calculate overtime by department – and in some cases individual employee – and extrapolate the overtime costs and possibly the hourly cost. This can be added to the base hours and payroll cost. This would now give you the average cost per hour worked per department that offers overtime. This usually falls under the direct labor departments and excludes overhead, administration and sales departments.

The above is a way to get started and get a basic handle on the costs. Notice that you should get started with a large expense item where control is much more essential such as payroll. Starting with smaller cost items will not provide meaningful benefits even if large differences in them are found. Once done, changes can be measured, and that then should lead to better control.

Weekly measurement is much better than monthly, which is far better than quarterly. The unit size and your management level would determine the best periods to obtain the data.

And remember, financial information is only one part of your control mechanism. Good luck.