At the IRS, Short on Staff Means Short on Service

Guess who suffers?

By CPA Trendlines Research

It probably won’t surprise the average tax practitioner to learn that in the American Customer Satisfaction Index of federal agencies, the Internal Revenue Service ranks dead last.

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It accomplished the same dubious rank in Forrest Research’s U.S. Customer Experience Index of 221 companies and federal agencies.

Two sad things about this:

Posted on March 2, 2023

CPA Trendlines Research

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