Today’s Bissett Bullet: “I told your person on the phone I was happy with what my accountant does. Good. Tell me how they get involved with influencing your future.”
By Martin Bissett
We are very easily thrown off the scent when a concern is raised against us. We automatically interpret this as rejection and as such do not use common sense to deal with what is a fairly straightforward issue. When somebody tells you that whoever they booked the meeting with was informed that you were perfectly happy, this is them demonstrating to you that they are scared about the possibility of changing. Put them at their ease with a very simple follow-on question and make sure that they know that you are not so easily put off.
Today’s To-Do:
If available, ask a colleague to practice resolving concerns with you in a safe, comfortable environment so that you do not freeze in the real situation.
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