When leaders neglect to delegate, chaos reigns.
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The Disrupters
With Liz Farr
For CPA Trendlines
Chase Damiano, founder of Human at Scale, says that operations are the missing piece for many firms. “It’s sort of this bridge or glue that allows a business and a team to function well together,” he says. “I see it as the intersection of people and process and technology and culture.” What that looks like in practice, he said, is a firm where the team is happy, clients are satisfied, work is delivered on time and at high quality, and the owner has the freedom to focus on strategy and growth and has the time to spend on non-work things like family.
MORE DISRUPTORS: Candy Bellau: The $350 Pricing Mistake that Nearly Broke this Boutique Firm | The Disruptors | Poe: What P.E. Really Wants from Firms | The Disruptors | Blake Oliver: Build a Biz that Runs Without You | Daiber: Use Succession as a Growth Strategy | Cannon: Busy Season is Self-Inflicted | Carroll: When One Person Can Break the Firm | Rampe: Build a Roadmap Even When the Road’s Not There | Chang: Killing SALY, One Agent at a Time |
While many consulting firms “might just drop in the deliverables and then leave it up to the team to integrate that on their own,” Human at Scale has a different approach. “We actually embed within the accounting firm, we implement, and we execute alongside of the CEO and their team,” Damiano explains.
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