SURVEY: Tech Spending Slows

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The cloud has changed how firms budget for technology.

By Randy Johnston and Brian Tankersley
The Accounting Firm Operations and Technology Survey

Technology is playing a growing role in the accounting profession, with 57 percent of firms saying they view technology as a competitive differential.

MORE: SURVEY: Firm Size Matters in Tax Software Choice | Top Challenges? Staffing, Staffing, Staffing
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That’s just one of the findings in the new Accounting Firm Operations and Technology Survey. In this post we cover file and data storage management, remote access, internet, telecommunications, technology spending, decision making, annoyances and trends, some of which might be surprising. For example, 35 percent of firms report using software to track the real-time availability of their staff.
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SURVEY: Firm Size Matters in Tax Software Choice

PLUS: More trends and insights from annual operations and technology survey.

By Randy Johnston and Brian Tankersley
The Accounting Firm Operations and Technology Survey

The tax, practice management, and time & billing software a firm chooses depends heavily on the size of the firm, according to the new Accounting Firm Operations and Technology Survey.

MORE: Top Challenges? Staffing, Staffing, Staffing
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Dell far and away leads the hardware wars, and Fujitsu remains the top name in scanners but Canon is gaining ground. VMware tops virtual server use and older operating systems are being ushered out the door and Windows 10 adoption stands at 93.1 percent.
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Top Challenges? Staffing, Staffing, Staffing

PLUS: More trends and insights from annual operations and technology survey.

Top challenges facing firms, via the Accounting Firm Operations and Technology Survey
Top challenges facing firms, via the Accounting Firm Operations and Technology Survey

 

By Randy Johnston and Brian Tankersley
The Accounting Firm Operations and Technology Survey

Recruiting and retention have consistently been the top concern for the last two years, 33.6% of firms citing it this year, up from 28.8% of firms in 2019, according to the new Accounting Firm Operations and Technology Survey. Second place: Raising profitability at 23.4%. Third: Cybersecurity and data privacy at 22.4%.

Referrals – new clients who are referred to a firm by someone they trust – remain the top channel or source of new clients for firms. A higher percentage of firms report that they are receiving referrals from other sources, such as other professionals and firm website and search engine optimization, over each of the last three years.

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