The Priorities Were Backward

Businessman sitting in office and reading documentsWhat is the worst thing that could happen?

By Ed Mendlowitz
Call Me Before You Do Anything: The Art of Accounting

When I was a junior accountant an eon ago, my boss would always give me the cash to reconcile or audit, the minutes to “abstract,” and the internal control questionnaire to go over with the controller or bookkeeper.

MORE: The Seven-Minute Financial Statement | When an Audit Is a Great Thing | How to Read a Financial Statement | The KPI an Absentee Manager Needs | Which KPIs Do You Need? | 77 Thoughts about Client Needs
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Then when I became a manager, I continued this practice of having lower-level staff perform these procedures. I now consult with many accounting firms and find it is still being done that way. I stopped it many years ago and wonder why it’s still widespread.
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Why No One Listens to You

How long are you talking?

By Ed Mendlowitz
101 Questions and Answers: Managing an Accounting Practice, The Complete 2-Volume Set

Q: I notice that most of the time my staff doesn’t listen when I talk. How can I make them listen?

MORE: When Not to Charge for an Initial Consultation | What’s Your ‘KG’ Value? | When Clients Call You at Home | Why Partner Retreats Are Worth the Cost | Selling Your Practice Is Not a Retirement Strategy
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A: Err, what did you say?

Just kidding! I find this issue very widespread. I believe there is an epidemic of people not listening, not just staff.
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When Not to Charge for an Initial Consultation

BONUS: A sample initial business valuation consultation engagement proposal.

By Ed Mendlowitz
202 Questions and Answers: The Complete 2-Volume Set

Q: I was wondering what your thoughts are regarding initial consultation fees. Currently, I do not charge a fee for an initial consultation, and it seems that most CPAs do not charge either (at least not the sole practitioners that I know).

MORE: What’s Your ‘KG’ Value? | How to Stop Yourself | How to Handle Referrals with Attorneys | Why Checklists? | Thirteen Things to Know Before Selling Your Practice
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Would the fee deter new clients or actually weed out the ones who are most likely not going to become clients anyway? If a fee is charged, then how much, and how long should the consultation last? Should the fee be applied to any work that I am eventually engaged to do?

A: There seems to be a toss-up between two different philosophies:

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The Seven-Minute Financial Statement

Young businessman staring at laptop computer in officeDon’t skip the notes.

By Ed Mendlowitz
77 Ways to Wow!

How do you start reviewing a financial statement? Like any good book, you must start at the beginning.

MORE on ADVISORY: When an Audit Is a Great Thing | How to Read a Financial Statement | The KPI an Absentee Manager Needs | Which KPIs Do You Need? | 77 Thoughts about Client Needs
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But where is the beginning? And how can you do it in only seven minutes? Here is how …
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What’s Your ‘KG’ Value?

The quick and easy system for measuring top talent.

By Ed Mendlowitz
202 Questions and Answers

Q: I suspect that my partner has “maxed out” and cannot grow further, which will retard our growth. What can I do or how can I deal with this?

MORE: How to Stop Yourself | What Good Managers Know about Bad Judgment | Audit Reports Without Doing the Work? | Ask These 10 Questions Before Adding Financial Services | 10 Reasons Clients Don’t Pay
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A: This is a frequent question, and sometimes it is the person asking it who has “maxed out.” But sometimes the partner or a key staff member wants to be made a partner.

I developed a Knowledge Gap (“KG”) method to provide a way of measuring the difference in growth when you interact with people.

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