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10 quality questions

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“It is not enough to do your best, you must know what to do and then
do your best”.

“Does experience help? No! Not if we are doing the wrong things”.

“Learning is not compulsory… neither is survival”.

“We should work on the process, not the outcome of the process”.

Some insightful quotes from Deming.

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1. An amazing web site (& more below).

http://www.nqi.ca/

2. You should study megatrends occasionally to ensure you are
focusing your efforts on the right (possibly) long term environment.
This new paper “The Seven MegaTrends of Professional Services”
provides some thoughtful identification of key trends and what to
do – to prepare and participate in them.

http://searchCIO.com/r/0,,50215,00.htm?track=NL-257&ad=538429

3. Another megatrend (at least in my view) is the adoption of
quality and continuous improvement efforts (in general) as the key
mantra for long term business success.

Quality management systems have been around for over 30 years. Six
Sigma practices has been in place for over 20 years. Lean
manufacturing has been adopted world wide for over 15 years (in many
organizations). Quality awards continue to grow – Are you ISO
certified?; Are you accrediated?; Do you have a certified quality
system?; Does your product or service met the market’s quality
standards?; and on and on.

4. Provided below is a 20 question “warm up” test from the National
Quality Institute (of Canada)’s Quality Fitness Test (QFT) regarding
your preparedness for continuous improvement efforts and where your
gaps and opporutities might be.

5. Finally, check out NQI’s long term efforts to improve quality.

www.nqi.ca

Enjoy,

Dan

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NQI’s Twenty-question warm up quiz – (re continuous improvement).
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1. Is a strategic plan in place, reflecting quality principles and
incorporating improvement objectives, and have we communicated it to
all levels.

2. Are the trends in key measures of performance positive?

3. Do we gather, anayse, and evaluate information to determine the
neds of clients and stakeholders?

4. Do we full agreement at all levels on the important of client and
stakeholder satisfaction?

5. Is it easy for clients to provide input on their needs, to seek
assistance and to complain?

6. Are the levels and trends in client and stakeholder satisfaction
good?

7. Do we identify, prioritize, and measure issues, and set
improvement goals?

8. Do we conduct formal quality assessments?

9. Are systems in place to recruit, develop, recognize and assess
people, and do we take steps to minimize the effects of any
restructuring?

10. Do we identify training and development needed to meet goals in
our improvement plan, and do we respond to these needs?

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Please just let me know if you want to
receive the other ten warm up questions.
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