Quality Control: The First Test of Leadership

Eight data points to check your tax season quality control systems.

By Ed Mendlowitz
How to Review Tax Returns

Accounting firms that have high review times usually have high error rates necessitating the higher review time. Doesn’t that sound crazy?

Why not set up procedures to reduce the error rate? I have been told that error rates range between 5% and 95%. 95%!? That is crazy! There must come a time when you decide to fix this. You can rationalize all the expediency reasons in the world, but this is just bad, stupid and poor business!

Start by considering eight key metrics.