The transition process is about making the retiring partner less attractive as the client’s first point of contact.
By Bill Reeb and Dominic Cingoranelli
CPA Trendlines / Succession Institute
The key to the client transition process is the action plan that the transitioning partner needs to follow for each client.
MORE ON PERFORMANCE MANAGEMENT: Partner Retirement and the War for Clients | How Retirement Issues Affect Succession Planning | 7 Succession Questions to Ignore for Now | The Pitfalls of Equity Allocation and Reallocation | How to Target What Skills to Develop Now | Job 1 for The Practice Owner: Client Management
For a small tax client, the directive could be as simple as a one-year transition and turning it over to whoever has been assigned to take over that account. For example, the action plan might be something like: