By Roman H. Kepczyk
Bridging the Gap
Amid all the discussion of improving understanding and bridging the gap in a somewhat humanistic sense, it’s important to also address the purely mechanical aspects of communication.
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For firms to optimize efficiency and client service as well as to overcome generational differences, they must select and standardize the tools they use for communication. This is another area where shared knowledge contributes to performance in addition to a harmonious culture.