SURVEY: No Consensus on Intranet Tools

Does your firm utilize an intranet to store firmwide information (i.e., personnel manual, best practices and internal firm procedures)?

 

Pie chart

If YES, which tools:

  • Microsoft SharePoint (12%)
  • Thomson GoFileRoom (6%)
  • Internal Shared Network Drive (6%)
  • CCH Document (4%)

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Your IT Strategic Plan Needs a Budget

Young businessman drawing computer network against server backdropDo as you tell your clients to do.

By Roman H. Kepczyk
Quantum of Paperless

We have all heard the saying that if you don’t know where you are going, you’ll end up going nowhere (or… you won’t ever get there). Unfortunately, many accounting firms do not do a good job of integrating their information technology requirements into the firm’s overall strategic vision.

MORE: SURVEY: 57% of Clients Provide Audit Documents Digitally | 2019: The Biggest Tech Changes Yet | SURVEY: Digital Audit Confirmations Not the Norm | SURVEY: The Best Way to Handle CRM | Portals, Encryption Vital to Securing Client Documents
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Information technology impacts virtually every aspect of accounting firm production and is usually the biggest expense after your personnel costs. Accordingly, it should be managed as the critically important asset that it is.
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2019: The Biggest Tech Changes Yet

New data tools mean new opportunities for trusted advisors.

By Roman H. Kepczyk
The Rosenberg MAP Study of CPA Firm Statistics

Outstanding! This is the most profitable year ever with similar sentiments echoed by virtually every firm I partnered with.

MORE FROM THE MAP SURVEY: Why You Need a Tech Strategy Consultant | 2019: Tech Isn’t the Problem. It’s the Solution | 2019: Using M&A to Launch Consulting | 2019 Trends: Client Service Changes | Staff Policies Improve, But Not Mentoring
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With my focus being strategic IT production and workflow, I'm seeing the cloud, workflow optimization, and security surfacing as the top three trends impacting firms. READ MORE →

Report Monthly on Tech KPIs

What are your core initiatives?

By Roman H. Kepczyk
Quantum of Paperless

Most firms have a line partner or firm administrator overseeing the firm’s information technology department.

MORE: Firm Security Needs an Independent Review | SURVEY: Digital Audit Confirmations Not the Norm | SURVEY: The Best Way to Handle CRM | Portals, Encryption Vital to Securing Client Documents | SURVEY: Fewer Field Auditors Carry Scanners
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These personnel may have an interest in information technology, but their primary responsibility often lies in other production areas. They need a way to efficiently oversee the firm’s IT initiatives and report to management.
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Firm Security Needs an Independent Review

Who needs cybersecurity training? Your whole staff.

By Roman H. Kepczyk
Quantum of Paperless

Going “paperless” means that all firm files and client data will be digitally stored on the firm’s network, which is almost always accessible to firm personnel via internal workstations and remotely via the internet.

MORE: SURVEY: Digital Audit Confirmations Not the Norm | Training that Works | SURVEY: 61% of Auditors Commonly Use Data Extraction Tools | SURVEY: Firms Divided on eSignatures
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The firm has a fiduciary responsibility to protect this data from anyone not specifically authorized to view it. Proper security is VERY difficult for any internal network administrator to guarantee as few have the experience and have participated in ongoing training to implement security settings optimally the first time.
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Training that Works

Woman training man at computerRemember to ask personnel for their input, too.

By Roman H. Kepczyk
Quantum of Paperless

For many firms, the ability to identify, standardize and implement best practices is the last remaining competitive advantage in business today as communications tools and access to technology have become available to everyone.

MORE: SURVEY: 61% of Auditors Commonly Use Data Extraction Tools | Standardize Your Firm’s QuickBooks Support | Make Your Accounts Payable Digital | SURVEY: 62% of Field Auditors Use Multiple Monitors | Enter T&E Daily | SURVEY: Firms Divided on eSignatures | SURVEY: 53% of Firms Deliver Tax Returns Digitally
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To take advantage of the continuous stream of innovation and opportunities, firms must adopt a “learning culture.” This requires a formal process to capture and standardize best practices in every department within the firm so that every person can take advantage of them.
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SURVEY: The Best Way to Handle CRM

Young businessman typing on laptopEveryone entering their own info? Not the best choice.

By Roman H. Kepczyk
Quantum of Paperless

Many firms today maintain contact information within multiple applications such as practice management, Outlook, tax systems, and other marketing and CRM (customer relationship management) programs.

MORE: SURVEY: 61% of Auditors Commonly Use Data Extraction Tools | Standardize Your Firm’s QuickBooks Support | Make Your Accounts Payable Digital | SURVEY: 62% of Field Auditors Use Multiple Monitors | Enter T&E Daily
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Too often, a significant amount of time is wasted in firms pulling contact information together, reconciling and verifying lists for mailings, invitations and even organizers. It is critical that firms centralize the updating of contact information for consistency.
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Standardize Your Firm’s QuickBooks Support

Man viewing desktop computer screenPlus a way to make it more cost-effective.

By Roman H. Kepczyk
Quantum of Paperless

In the United States, QuickBooks is by far the most dominant small business accounting product on the market and will be the application that the majority of the firm’s clients use. Therefore, it is obvious that the firm must become proficient with supporting QuickBooks.

MORE: Portals, Encryption Vital to Securing Client Documents | SURVEY: CCH Tops Audit Solutions | Remote Deposit Saves 130 Hours Per Year | SURVEY: 76% of Auditors Rely Heavily on Remote Access | Digital Swap Stems ‘Overauditing’ | SURVEY: Vertical Monitors Not the Norm Yet
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Unfortunately, one of the biggest wastes of time is when firms support too many older versions of the software, which often leads to incompatibilities that can corrupt the database and make it unusable for clients. Fixing these errors creates lost time that is seldom charged to clients and instead impacts the profitability on these jobs.
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