Firms Need ‘Best Practices’ Manuals

Pixelated blue text "workflow" on binary code backgroundMake sure the scope covers the entire work flow.

By Roman H. Kepczyk
Quantum of Paperless

Every firm has accountants who are 10 percent, 20 percent or even 50 percent more productive in their departments than other personnel because they have simply “figured it out.”

MORE: Telling Clients: Go Digital, or Just Go | Optimize Scanning Procedures | How Long Do You Need That File? | Don’t Underestimate Document Management | Digital Communications Unify Messaging | Remote Access Requires Planning | Profession Transitions from Windows 7 to 10 | Some Firms Dumping Desktop Computers
GoProCPA.comExclusively for PRO Members. Log in here or upgrade to PRO today.

Unfortunately, when these people leave the firm, their unique knowledge of specific processes and shortcuts goes with them. It is the responsibility of firms to capture these individuals’ best practices so their specific knowledge can be shared and accessed by all firm members both now and in the future. This can be accomplished by making a concerted effort to develop a best practices manual within each department.