The IRS Free-File Flop

Percentage of Free File Users by Income Demographics

Fix it, or lose it.

By CPA Trendlines

Can you believe that 70 percent of all U.S. taxpayers could be using Free File, yet only 2.5 percent actually are? Did we mention “free?”

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The reasons are mostly a mystery, but we found five major problems and seven ways to improve the program. If all else fails, even it’s backers agree: Give up.