11 Steps for Handling Client Complaints

Two clients complaining in officeThey might come to you unhappy, but they don’t have to leave that way.

By Jassen Bowman

Unhappy clients are a part of doing business. While we strive to deliver the absolute best customer service, provide excellent value in our services and run a first-class operation, it’s simply impossible to please everybody.

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The key to properly and professionally addressing client complaints is to not be overtly defensive. Adopting a defensive attitude usually just inflames the situation.