What To Do with a Lousy Client?

Young businessman staring at laptop computer in officeExamine how you’re managing the relationship.

By Ed Mendlowitz
The CPA Trendlines Practice Doctor

QUESTION: I have a client that is a not-for-profit and they are having a dinner and expect me to attend as well as take an ad.

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However, they are a lousy client. They do not give us the requested information until the last minute and then complain we are always late with our report. They pay us months after the bill is sent and then only after quite a few phone calls, and then they complain about the fee being too high when it is half of our time charges – they are on a fixed fee and don’t let us raise it each year. And now they expect a “contribution.” What should I do?