Taxpayer Assistance Centers Need Upgrade

Portrait of an angry man yelling on the phoneEven if they get an appointment, taxpayers are limited to one issue.

By CPA Trendlines Research

Taxpayer Assistance Centers were a great idea that have somehow managed to stumble into quasi-dysfunctionality.

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Ideally, taxpayers should be able to show up at a TAC with their papers and count on good advice and assistance. They should even be able to have their paper returns scanned and filed electronically.

But no. Inevitably, this, too, got screwed up.