IRS Promises 12 Customer Service Initiatives

illustrative flowchart of customer serviceBut can it deliver?

By CPA Trendlines Research

The Inflation Reduction Act, which increases the IRS budget by $80 billion over the next 10 years, has already allowed the IRS to write a new Strategic Operating Plan for the years 2023-2031.

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But can the IRS really accomplish what it plans?

If so, we could see a wonderful new tax collection agency that is fair, efficient, helpful, modern and serious about enforcement.