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BUSY SEASON MANAGEMENT

How Much Do Your Clients Need You?

Three questions to ask.

By Ed Mendlowitz
Tax Season Opportunity Guide

Know your value to your clients. Better, understand your business and what you really do and what you add to the client’s life.

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I had a group of gastroenterologists as clients who were going to get into a business of inserting a gastric bubble into people’s stomachs. There were a number of issues to this.
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MANAGEMENT

Doubling Up Leads to New Opportunities

two businessmen looking at documents

Tales of a first trainee.

By Ed Mendlowitz
Call Me Before You Do Anything: The Art of Accounting

I was fortunate early on in my career that I had a boss who gave me responsibility to supervise. On some level I was not really instructed how to supervise, but was told I could use the new person to help me get my work done.

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This was precipitated by an email I received from the first person ever I supervised. I had not spoken to him since working with him in 1968. He emailed me because he read one of my columns and just wanted to say hello. I remembered him and then I recalled how I got started training him – he was the first person I trained.
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PRO Member Exclusive

Why Tax Clients Fire Their Accountants

Portrait of an angry man yelling on the phone

Here are 21 complaints. What could you be preventing?

By Ed Mendlowitz
Tax Season Opportunity Guide

Clients have many choices, including the choice of a tax preparer. Every new client an accountant gets is because that client left – fired – their previous accountant.

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So why do clients leave?

Here are 21 good reasons why they should: READ MORE →

MANAGEMENT

Employee Experience Not What It Seems

older man and younger man in meeting

The years didn’t add up.

By Ed Mendlowitz
Call Me Before You Do Anything: The Art of Accounting

We hired Sam out of school and he worked for us for two and a half years and then we split up our firm. This was ages ago and Sy and I left our third partner to form our new firm on Jan. 1.

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However, there is a valuable lesson here and I think it is worth sharing. It changed the way we hired staff.
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CLIENT SERVICE OPPORTUNITIES

Get Your Fees Faster This Tax Season

Be sure to provide details.

By Ed Mendlowitz
Tax Season Opportunity Guide

Accounting is a business and businesses need to be paid.

It’s harder to justify prices when providing services rather than products. Products are usually priced before delivery while many times services are priced after delivery, i.e. performance.

MORE by Ed Mendlowitz
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Many accountants price tax returns before they are worked on, usually basing the fee on last year, or a rate schedule. Sending a bill with the return establishes the relationship that you should be paid promptly for the work done.

It shows that you run a business and also provides a courtesy to the client in that they can immediately evaluate the cost and value of what was done.

But just as importantly: READ MORE →