Hello? IRS? Anybody Home?

Pulling people off the phones: not helpful.

By CPA Trendlines Research

The latest results from the 2023 CPATrendlines Busy Season Barometer showed a significant shift in practitioners’ main concern this year. It used to be “Late or Unprepared Clients.”

MORE: Taxpayer Assistance Centers Need Upgrade | On Business Outlook, CPAs Are Confident … and Concerned | At the IRS, Short on Staff Means Short on Service | Tax Pros Offer Advice for Small Businesses | Busy Season Barometer Finds Many CPAs in Transition | More CPAs See Worsening Economy | Has Early Tax Season Optimism Peaked? | Marchternity: Just Say ‘No’
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Now “IRS operations” has surged to first place, cited by 53 percent of respondents.

Ouch, right? The agency charged with collecting taxes is the biggest problem for those who file tax returns for a living.
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Taxpayer Assistance Centers Need Upgrade

Portrait of an angry man yelling on the phoneEven if they get an appointment, taxpayers are limited to one issue.

By CPA Trendlines Research

Taxpayer Assistance Centers were a great idea that have somehow managed to stumble into quasi-dysfunctionality.

MORE: On Business Outlook, CPAs Are Confident … and Concerned | At the IRS, Short on Staff Means Short on Service | More CPAs See Worsening Economy | Marchternity: The Solution Is Community | Why We All Hate the Tax Code | Tax Season 2023: Better or Worse?
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Ideally, taxpayers should be able to show up at a TAC with their papers and count on good advice and assistance. They should even be able to have their paper returns scanned and filed electronically.

But no. Inevitably, this, too, got screwed up.
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On Business Outlook, CPAs Are Confident … and Concerned

Accountants forecast a dreary, difficult 12-18 months ahead. With the exception of the promise held in leveling up tech stacks and seizing on automation.

What’s your opinion? How’s your practice doing? What are your concerns? 
Take the five-minute Busy Season survey and contribute to the professional discussion.

Fewer accountants = larger client lists.

Your best advice for small businesses? Taylor: “Understand your financials, know your KPIs, and you’ll inevitably thrive in any recession. Do not hire employees unless you have a clear plan for how hiring will benefit you.” Stocker: “Monitor results. Hang in there! This too shall pass.”

By CPA Trendlines Research

CPAs and tax practitioners tend to know what’s happening in business. More than any other professionals, they have their fingers on the pulse of companies large and small. They understand numbers, they listen to their clients and they have the wherewithal to see where micro- and macroeconomies are headed.

MORE: At the IRS, Short on Staff Means Short on Service | Tax Pros Offer Advice for Small Businesses | Has Early Tax Season Optimism Peaked? | Why the IRS Is Still Doing Data Entry By Hand | How Bullish Are You This Tax Season? | Tax Season 2023: Better or Worse?
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When the 20223 CPATrendlines Busy Season Barometer survey asks CPAs and tax practitioners about the business and economic outlook from their view in the trenches of American business, the responses show a curious contradiction.

Generally speaking, the earliest respondents are confident at the micro level – their own firms and families – but less so for their clients. They are notably concerned about the macro level – the national economy and the outlook for small businesses in general.

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At the IRS, Short on Staff Means Short on Service

Guess who suffers?

By CPA Trendlines Research

It probably won’t surprise the average tax practitioner to learn that in the American Customer Satisfaction Index of federal agencies, the Internal Revenue Service ranks dead last.

MORE: Tax Pros Offer Advice for Small Businesses | Busy Season Barometer Finds Many CPAs in Transition | Marchternity: Just Say ‘No’ | News on IRS Is Maybe Sort of a Little Bit Good
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It accomplished the same dubious rank in Forrest Research’s U.S. Customer Experience Index of 221 companies and federal agencies.

Two sad things about this:
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Tax Pros Offer Advice for Small Businesses

Specific tips from your colleagues.

By CPA Trendlines Research

When the 2023 CPATrendlines Busy Season Barometer asked practitioners what advice they’d give small businesses, most of the responses boiled down to two essential messages:

  • Don’t be afraid … but be careful … and ready.
  • Hang on to your cash.

MORE: Busy Season Barometer Finds Many CPAs in Transition | More CPAs See Worsening Economy | Marchternity: The Solution Is Community | Why We All Hate the Tax Code | Tax Season 2023: Better or Worse?
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A Little Trepidation

Looking at these early responses to the survey – which is still open for responses – we are sensing a little trepidation over the near future.
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