Scott Scarano: First, Grow People. Then Firm Growth Can Follow

We need the machines to do as much of this as we can.

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The Disruptors
With Liz Farr

When Scott Scarano lost a few good people at his firm, he had an epiphany that he needed to change things. Instead of continuing to grow for the sake of growth, he overhauled his management approach.

MORE PODCASTS and VIDEOS:  Peter Margaritis: The Power Skills Every Accountant Needs | Joe Montgomery: Find the Sweet Spot of the Right Clients, Right Services and Right PricesMarie Green: Your Bad Apples Are Ruining YouMegan Genest Tarnow: Hire for Curiosity Rather Than ComplianceClayton Oates: One Way to Keep Clients for LifeRandy Crabtree: Follow These Three Rules to Keep Employees HappyErik Solbakken: Yes, You Can Work Less and Make More | Donny Shimamoto: Future Firm Growth Requires a MindshiftJennifer Wilson: Empower Young Workers to Build the Firm Everyone LovesMike Whitmire: Re-Think Your Hiring and Training PracticesHector Garcia: Success Strategies of a Quickbooks YouTube Superstar | Blake Oliver: Why Tax Work Yearns To Be FreePrivate Equity Explodes in U.K. | Brannon Poe: The Status Quo Must Go  | Accounting Nerds, Unlock Your Super Powers  | Disruptor: Jason Statts Shakes Up the Status Quo | Think Small to Think Big with Matt WilkinsonWhen Financial Statements Go Extinct with Corey SchmidtCan Geraldine Carter Save Accountants from Themselves?Re-Inventing Accounting with Tyler Anderson

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“And things are better now at the firm, because we’re not focused on growth,” but instead on “growing everybody,” including himself, Scarano said. By building better habits and finding better ways to do things, his team is growing its bottom line, and a few of the people who left earlier have now returned. “That’s the growth I like to see.” READ MORE →

Jody Padar: Build a Practice that Works for You, Not Vice-Versa. 

If you can’t change your pricing or your customers, it doesn’t matter how efficient you are

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The Disruptors
With Liz Farr for CPA Trendlines

Jody Padar, the author of The Radical CPA, has been shaking things up in the accounting world for years. But today, firms are at a boiling point, limited by supply and demand. “You only have so many people doing the work. And what are you going to do? You can’t make the work up. It’s got to get done,” Padar said.

MORE: Jody Padar here

PODCASTS and VIDEOS:  Peter Margaritis: The Power Skills Every Accountant Needs | Joe Montgomery: Find the Sweet Spot of the Right Clients, Right Services and Right PricesMarie Green: Your Bad Apples Are Ruining YouMegan Genest Tarnow: Hire for Curiosity Rather Than ComplianceClayton Oates: One Way to Keep Clients for LifeRandy Crabtree: Follow These Three Rules to Keep Employees HappyErik Solbakken: Yes, You Can Work Less and Make More | Donny Shimamoto: Future Firm Growth Requires a MindshiftJennifer Wilson: Empower Young Workers to Build the Firm Everyone LovesMike Whitmire: Re-Think Your Hiring and Training PracticesHector Garcia: Success Strategies of a Quickbooks YouTube Superstar | Blake Oliver: Why Tax Work Yearns To Be FreePrivate Equity Explodes in U.K. | Brannon Poe: The Status Quo Must Go  | Accounting Nerds, Unlock Your Super Powers  | Disruptor: Jason Statts Shakes Up the Status Quo | Think Small to Think Big with Matt WilkinsonWhen Financial Statements Go Extinct with Corey SchmidtCan Geraldine Carter Save Accountants from Themselves?Re-Inventing Accounting with Tyler Anderson

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The old business model was taking whoever walked in and billing by the hour. But today, we don’t have the capacity. “There’s so much work out there,” she explained.  “I have not heard any accountants say that they are looking for work. They’re all saying, ‘Stop, go away. I don’t have the resources to serve you.’”
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Ira Rosenbloom: With M&A, Nobody Wants a Fixer-Upper

Buyers want sellers who invest in the long game.

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The Disruptors
With Liz Farr
for CPA Trendlines

Ira Rosenbloom has been working in the M&A space for accounting firms for over a decade and says it’s a complicated and exciting time in the M&A space today. “We’re seeing a lot of things that make sense, and a lot of things that are frustrating because they make sense, and a lot of things that make no sense,” he said.

Staffing problems on both sides are forcing buyers to be far more selective about the firms they consider buying.

SEE ALSO: The Seller’s Guide to Getting the Best Price for Your Firm

MORE: Megan Genest Tarnow: Hire for Curiosity Rather Than ComplianceClayton Oates: One Way to Keep Clients for LifeRandy Crabtree: Follow These Three Rules to Keep Employees HappyErik Solbakken: Yes, You Can Work Less and Make More | Donny Shimamoto: Future Firm Growth Requires a MindshiftJennifer Wilson: Empower Young Workers to Build the Firm Everyone LovesMike Whitmire: Re-Think Your Hiring and Training PracticesHector Garcia: Success Strategies of a Quickbooks YouTube Superstar | Blake Oliver: Why Tax Work Yearns To Be FreePrivate Equity Explodes in U.K. | Brannon Poe: The Status Quo Must Go  | Accounting Nerds, Unlock Your Super Powers  | Disruptor: Jason Statts Shakes Up the Status Quo | Think Small to Think Big with Matt WilkinsonWhen Financial Statements Go Extinct with Corey SchmidtCan Geraldine Carter Save Accountants from Themselves?Re-Inventing Accounting with Tyler Anderson

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Today’s buyers are different in many ways than the sellers. First, Rosenbloom explained, baby boomer sellers tend to like to talk to people, while the younger generations looking to buy firms are “more selective in their communication.” Younger buyers tend to be more entrepreneurial, and “the more that the seller comes across as an entrepreneur, the more interested the buyer is going to be in what’s going on,” he added. Buyers are also interested in firms making a break with old methodologies and sellers who “want to invest in the long game,” Rosenbloom said.
READ MORE →

Peter Margaritis: The Power Skills Every Accountant Needs

Your EQ is just as important as your IQ. And seven more take-aways.

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The Disruptors
With Liz Farr for CPA Trendlines

Peter Margaritis, who also calls himself The Accidental Accountant, grew up in the gregarious environment of restaurants, “where everybody communicated, not well, sometimes, but they communicated.” So it was a shock when he went to work at Price Waterhouse, and he “felt that all the air got sucked out of the office, and nobody was communicating at all, and they looked at me like I was crazy.”

MORE: Joe Montgomery: Find the Sweet Spot of the Right Clients, Right Services and Right PricesMarie Green: Your Bad Apples Are Ruining YouMegan Genest Tarnow: Hire for Curiosity Rather Than ComplianceClayton Oates: One Way to Keep Clients for LifeRandy Crabtree: Follow These Three Rules to Keep Employees HappyErik Solbakken: Yes, You Can Work Less and Make More | Donny Shimamoto: Future Firm Growth Requires a MindshiftJennifer Wilson: Empower Young Workers to Build the Firm Everyone LovesMike Whitmire: Re-Think Your Hiring and Training PracticesHector Garcia: Success Strategies of a Quickbooks YouTube Superstar | Blake Oliver: Why Tax Work Yearns To Be FreePrivate Equity Explodes in U.K. | Brannon Poe: The Status Quo Must Go  | Accounting Nerds, Unlock Your Super Powers  | Disruptor: Jason Statts Shakes Up the Status Quo | Think Small to Think Big with Matt WilkinsonWhen Financial Statements Go Extinct with Corey SchmidtCan Geraldine Carter Save Accountants from Themselves?Re-Inventing Accounting with Tyler Anderson

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His crusade for the last decade or so has been to help accountants improve what we often call soft skills, but which he calls power skills: the ability to communicate clearly and effectively with others. “There’s nothing that will slow you down more in your career than a poorly written memo or email or a presentation that you were poorly prepared for,” Margaritis said.
READ MORE →

Joe Montgomery: Find the Sweet Spot of the Right Clients, Right Services and Right Prices

An engaged team with a great culture is better than landing at the perfect ratio of payroll to revenue.

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The Disruptors
With Liz Farr
for CPA Trendlines

Before Joe Montgomery started his firm, he had an epiphany.

He asked himself, “Why would I ever want to own a firm, if that’s what it looks like?”

He saw firm leaders chained to their desks, working long hours and dealing with waves of turnover.

“There’s got to be a different way to do it,” he thought.

After too many 100-hour weeks with a wife and three kids he never saw, he reached his breaking point and exited his family firm to start his own firm and his coaching business, GroupUp 

MORE: Megan Genest Tarnow: Hire for Curiosity Rather Than ComplianceClayton Oates: One Way to Keep Clients for LifeRandy Crabtree: Follow These Three Rules to Keep Employees HappyErik Solbakken: Yes, You Can Work Less and Make More | Donny Shimamoto: Future Firm Growth Requires a MindshiftJennifer Wilson: Empower Young Workers to Build the Firm Everyone LovesMike Whitmire: Re-Think Your Hiring and Training PracticesHector Garcia: Success Strategies of a Quickbooks YouTube Superstar | Blake Oliver: Why Tax Work Yearns To Be FreePrivate Equity Explodes in U.K. | Brannon Poe: The Status Quo Must Go  | Accounting Nerds, Unlock Your Super Powers  | Disruptor: Jason Statts Shakes Up the Status Quo | Think Small to Think Big with Matt WilkinsonWhen Financial Statements Go Extinct with Corey SchmidtCan Geraldine Carter Save Accountants from Themselves?Re-Inventing Accounting with Tyler Anderson

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His focus in his accounting firm and in GroupUp is finding that sweet spot of the right clients, right services and right prices. The first step is “making sure we have the right people in the right structure with the right motivators behind it. Those three components can build an unstoppable team,” Montgomery explained. Next, he said, “on the client side, we do the right service that’s in our wheelhouse, that we can consistently deliver to the right client…and for the right price, so we have enough money coming in the door.”

With that structure in place, Montgomery said, firm owners “can get out of production and lead the firm,” changes that can lead to “you running a firm that gives you more freedom.”

A key to making those changes is to be willing to delegate and empower. “We advise our clients to outsource and grow and scale their business,” Montgomery said. But many firm owners fail to practice what they preach. By failing to build out an empowered team, he explained, “We have a bunch of worker bees, and we become extremely busy, too.”

12 More Takeaways from Joe Montgomery

READ MORE →

Ryan Lazanis: How to Build the Firm that Suits Your Lifestyle

Bigger isn’t better if it creates headaches.

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The Disruptors
With Liz Farr for CPA Trendlines

Ryan Lazanis started his previous firm, Xen Accounting, a 100% online accounting firm because he thought he could have a better life if he started his own business. Now, he teaches firm owners from around the world how to build firms that support their lifestyles.

“Your business is there to serve your lifestyle. We often lose sight of that,” Lazanis says. Instead, firm owners should think about what makes them happy and how their business will help them get there.

MORE: Megan Genest Tarnow: Hire for Curiosity Rather Than ComplianceClayton Oates: One Way to Keep Clients for LifeRandy Crabtree: Follow These Three Rules to Keep Employees HappyErik Solbakken: Yes, You Can Work Less and Make More | Donny Shimamoto: Future Firm Growth Requires a MindshiftJennifer Wilson: Empower Young Workers to Build the Firm Everyone LovesMike Whitmire: Re-Think Your Hiring and Training PracticesHector Garcia: Success Strategies of a Quickbooks YouTube Superstar | Blake Oliver: Why Tax Work Yearns To Be FreePrivate Equity Explodes in U.K. | Brannon Poe: The Status Quo Must Go  | Accounting Nerds, Unlock Your Super Powers  | Disruptor: Jason Statts Shakes Up the Status Quo | Think Small to Think Big with Matt WilkinsonWhen Financial Statements Go Extinct with Corey SchmidtCan Geraldine Carter Save Accountants from Themselves?Re-Inventing Accounting with Tyler Anderson

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“Growing your firm should start with that concrete end in mind. Work backward to see what you should be doing next and how big you want your firm to be. “A lot of firms are able to grow, but to the detriment of someone’s work-life balance,” he said. Adding to the top line can also mean “we’re driving ourselves into the ground.”

Instead, Lazanis wants  “to help firm owners create a business model that can scale, where we can add to the top line, but in a more reasonable fashion where we’re not adding to our existing workload.”

READ MORE →

Marie Greene: Your Bad Apples Are Ruining You

Don’t be afraid to fire poor performers to appreciate great performers.

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The Disruptors

With Liz Farr for CPA Trendlines

Marie Greene founded Connected Accounting in 2019 out of a desire to create a new kind of accounting firm where firm culture and “reliable, reliable, reliable” customer service were the highest priorities.

“What is your culture? Who do you want to have on your team?” are questions leaders need to consider when seeking out new team members or deciding who to fire, says Greene. She advises firm owners to remember the message it sends when poor performers are retained because “the good people also leave because you keep the bad apples.”

MORE: Megan Genest Tarnow: Hire for Curiosity Rather Than ComplianceClayton Oates: One Way to Keep Clients for LifeRandy Crabtree: Follow These Three Rules to Keep Employees HappyErik Solbakken: Yes, You Can Work Less and Make More | Donny Shimamoto: Future Firm Growth Requires a MindshiftJennifer Wilson: Empower Young Workers to Build the Firm Everyone LovesMike Whitmire: Re-Think Your Hiring and Training PracticesHector Garcia: Success Strategies of a Quickbooks YouTube Superstar | Blake Oliver: Why Tax Work Yearns To Be FreePrivate Equity Explodes in U.K. | Brannon Poe: The Status Quo Must Go  | Accounting Nerds, Unlock Your Super Powers  | Disruptor: Jason Statts Shakes Up the Status Quo | Think Small to Think Big with Matt WilkinsonWhen Financial Statements Go Extinct with Corey SchmidtCan Geraldine Carter Save Accountants from Themselves?Re-Inventing Accounting with Tyler Anderson

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Greene recognized that not everyone in a firm wants to be a partner, especially today when “we see partners work crazy hours” and rarely enjoy the benefit of a lighter workload that used to come with becoming a partner.
READ MORE →

Megan Genest Tarnow: Hire for Curiosity Rather Than Compliance

Flip the org chart and put staff at the top.

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The Disruptors
With Liz Farr
for CPA Trendlines

Megan Genest Tarnow is well-known in accounting circles as the go-to expert in using QuickBooks for the fund accounting required by nonprofit entities.  

MORE: Clayton Oates: One Way to Keep Clients for LifeRandy Crabtree: Follow These Three Rules to Keep Employees HappyErik Solbakken: Yes, You Can Work Less and Make More | Donny Shimamoto: Future Firm Growth Requires a MindshiftJennifer Wilson: Empower Young Workers to Build the Firm Everyone LovesMike Whitmire: Re-Think Your Hiring and Training PracticesHector Garcia: Success Strategies of a Quickbooks YouTube Superstar | Blake Oliver: Why Tax Work Yearns To Be FreePrivate Equity Explodes in U.K. | Brannon Poe: The Status Quo Must Go  | Accounting Nerds, Unlock Your Super Powers  | Disruptor: Jason Statts Shakes Up the Status Quo | Think Small to Think Big with Matt WilkinsonWhen Financial Statements Go Extinct with Corey SchmidtCan Geraldine Carter Save Accountants from Themselves?Re-Inventing Accounting with Tyler Anderson

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Many of the best accountants she knows have come from non-traditional backgrounds like dance or philosophy. Megan herself worked in theater for several years before she was thrust into a finance role. Like her, these non-traditional accountants apply their native curiosity to understand how the pieces fit together. By leaning into the work and asking questions, they uncover an unknown aptitude for accounting, suggesting that perhaps we should hire for curiosity rather than compliance knowledge.  

READ MORE →