CLIENT SERVICE OPPORTUNITIES

AI’s Already in Your Workflow…| It’s Not Just the Numbers

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The question is: Do you know what it’s doing?

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It’s Not Just the Numbers
With Penny Breslin and Damien Greathead
For CPA Trendlines

Build a 7-figure firm in just 4 hours a week!

Artificial intelligence has arrived in accounting, but not in the way many expected. It’s not a single app or a single process. It’s everywhere, embedded in workflows, changing how firms scope engagements, price cleanup work, and train their people. 

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In the latest episode of It’s Not Just the Numbers, co-hosts Damien Greathead and Penny Breslin explore how AI reshapes the day-to-day work of accounting firms. Their conversation moves beyond theory to real-world examples of how AI is being used in client engagements, what it means for team development, and why critical thinking, not coding, is the skill every firm must cultivate next. 

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Make Clients Part of Your CAS Team | It’s Not Just the Numbers

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“If they’re consistently uncooperative, they’re not a good CAS client, no matter how much they pay.” 

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It’s Not Just the Numbers
With Penny Breslin and Damien Greathead
For CPA Trendlines

In the world of client accounting and advisory services (CAS), most firms focus on building internal teams, refining processes, and adopting the right technology. Yet, one crucial element often gets overlooked: the client. 

In a recent episode of It’s Not Just the Numbers, co-hosts Damien Greathead and Penny Breslin explore why clients must be treated as integral members of the team, and what happens when firms fail to define the client’s role in the process. Their conversation, drawn from decades of working with accounting firms around the world, provides a blueprint for CPAs and firm owners aiming to elevate their CAS practices. 

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Traditionally, accountants position clients as recipients of a service; for example, the client would deliver documents once a year, and the firm would produce a tax return. That transactional model doesn’t work in CAS, says Breslin. 

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