BONUS: Sample client feedback letter.
By Domenick J. Esposito
8 Steps to Great
The high-performance framework is a description of how middle-market companies can identify the components of high performance, assess their present position relative to high-performance benchmarks, and then create a plan of action to close any performance gaps.
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The framework is essentially a set of models and common language that help communicate with a client. It provides the basis for developing an action to assist a client in a systematic and thoughtful way.